Delivery Shift Lead — Last-Mile Ops & Team Coach

Amazon Inc.; México; Presencial; MXN 250 000 - 360 000; Tempo integral

Resumo da oferta

Amazon Inc. is seeking a Delivery Shift Manager Jr to lead a +20 hourly team at one of our delivery stations in Mexico City. You will oversee safety, metrics, payroll, shifts, vacations, overtime, and site KPIs while driving customer obsession and cost efficiency.

The role is fully onsite with rotating shifts, weekends, holidays, and possible overnights. You will mentor hourly associates and collaborate with cross‑functional teams to improve processes and deliver strong service levels.

Qualificações

• High school diploma required.
• Ability to work a rotating schedule including nights and holidays.
• 6+ months of leadership experience in retail/distribution.

Responsabilidades

• Create balance between “Work hard” and “Have fun” with associates under scope.
• Ensure the team execution to accomplish the business goals.
• Support process improvement activities associated with process inefficiencies and/or new functions currently not performed in day-to-day operations.
• Processes Mapping activities.
• Assist in the development, documentation, deployment and monitoring the key business processes which support all internal processes of AMZL Mexico.
• Follow up the KPIs of operations within the delivery station.
• Actively supports and promotes organization change.
• Dive deep analysis of KPIs.
• Support the ACES team, customer service or other upcoming goals.
• Measure drivers’ performance, discipline and customer experience service.
• Internal audits execution.
• Support and participate in the quality initiatives, process change initiatives and assist the business to achieve year on year improvements within its operating plan.
• Implement change and/or develop new processes as required to provide ability to better service - Amazon customers, focus on reducing cost.
• Implement and develop the delivery stations workflow and metrics according to the standard work and book of processes.

Conhecimentos

Leadership experience

English fluency

Formação académica

High school diploma

Descrição da oferta de emprego

Amazon Inc. is seeking a Delivery Shift Manager Jr to lead a +20 hourly team at one of our delivery stations in Mexico City. You will oversee safety, metrics, payroll, shifts, vacations, overtime, and site KPIs while driving customer obsession and cost efficiency.

The role is fully onsite with rotating shifts, weekends, holidays, and possible overnights. You will mentor hourly associates and collaborate with cross‑functional teams to improve processes and deliver strong service levels.