Delivery Area Manager, Last Mile Operations

Servicios Comerciales Amazon Mexico S. De R.L. De C.V.; San Pedro Garza García; Presencial; MXN 600.000 - 900.000; Jornada completa

Descripción de la vacante

Amazon Mexico is seeking an Operations Manager to lead delivery station operations, drive metrics, and build a scalable team in Nuevo León. You will manage DSP relationships and partner with cross-functional teams to ensure safety, efficiency, and exceptional customer service.

The role requires strong people leadership, experience with performance management, and fluency in English and Spanish to coordinate with diverse stakeholders across the region.

Formación

• Bachelor's degree or equivalent, or 3+ years of Amazon (blue badge/FTE) experience.
• 3+ years of employee and performance management experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• Speak, write, and read fluently in English.
• Speak, write, and read fluently in Spanish.

Responsabilidades

• Manage delivery of Amazon orders to customers with 24/7 operations.
• Manage day-to-day relationships with multiple Delivery Service Providers (DSPs).
• Drive operational goals and metrics for your Delivery Station and communicate vision to your team.
• Present operational metrics to the senior leadership team regularly.
• Hire and develop top talent and implement a talent plan (acquisition, performance, development, succession).
• Collaborate with Transport & Sortation, DSP Management, Finance, Loss Prevention, IT, HR, ACES and Engineering.
• Partner with the AMZL Delivery Station management team to establish quality standards.
• Lead process improvements and Lean initiatives; forecast performance and resolve problems.
• Improve the transportation network to deliver flexible, efficient products to customers.
• Ensure safety, building security and loss prevention procedures.

Conocimientos

English

Spanish

People management

Educación

Bachelor's degree or equivalent

Descripción del empleo

Operations is at the heart of Amazon business. We are known for our speed, accuracy and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. In these key roles, you’ll come in to help us exceed productivity goals and deliver against our customer promises. Our scale is expansive and our presence is growing. Our goal is simple: to offer the world’s greatest selection of products and services with the world’s best customer experience.

The team focuses in meeting our customers expectations by providing first class delivery services while liaising with multiple stakeholders to do so. The team is currently seeking a talented Operations Manager to support our operations growth and ensure scalability across the region. #AmazonMexico

Key job responsibilities

• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Managing an environment concerning the delivery of Amazon orders direct to our customers, subject to ever rising volume and complexity, operating on a 24/7 basis
• Managing day-to-day relationships with multiple Delivery Service Providers (DSPs)
• Driving operational goals and metrics for your Delivery Station. Communicating the vision to your team
• Presenting operational metrics regularly to the senior leadership team
• Problem-solves for closing gaps between performance and goals
• Hires and develops top talent. Creates and implements a talent plan for the site including talent acquisition, performance and career management, learning and development, succession planning, and employee engagement
• Works with key business partners such as Transport & Sortation, DSP Management, Finance, Loss Prevention, IT, HR, ACES and Engineering
• Partnering with the AMZL Delivery Station under the roof (UTR) management team to establish and maintain quality control standards.
• Proactively identifying and leading process improvement initiatives and Lean tools.
• Strategic planning and forecasting to appraise performance and problem resolution.
• Creating and implementing improvements to our transportation network that deliver flexible and efficient products on behalf of our customers.
• Ensuring procedures are followed for safety, building security and product loss prevention

BASIC QUALIFICATIONS

• Bachelor's degree or equivalent, or 3+ years of Amazon (blue badge/FTE) experience
• 3+ years of employee and performance management experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Speak, write, and read fluently in English
• Speak, write, and read fluently in Spanish

PREFERRED QUALIFICATIONS

• 6+ years of performance metrics, process improvement or lean techniques experience

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