Delinquent Accounts Specialist — Negotiation & Resolution

Nissan Motor Corporation; Aguascalientes; On-site; MXN 134,000 - 201,000; Full time

Job summary

Nissan Mexicana in Aguascalientes is seeking a Collection Representative to negotiate payment plans and resolve delinquent accounts in a fast-paced environment. The role emphasizes customer service, adherence to call plans, and alignment with NMAC/IFS Core Values.

The position requires a high school diploma or bachelor’s degree, fluency in English, and strong knowledge of collections practices. Schedule includes full-time, on-site hours with weekday and occasional Saturday shifts.

Qualifications

• Knowledge of collections techniques, business practices, and related state and federal regulations.
• MS Office intermediate.
• Fluent English.

Responsibilities

• Stays available to receive outbound and inbound phone calls on delinquent accounts, resolving delinquencies by negotiating payment arrangements that will benefit both NMAC/IFS and customer.
• Researches and finds a solution for customer's disputes, questions and concerns related to the account status.
• Maintains standard delinquency percentages and clearance ratios for individual portfolios, thereby achieving standard scores on Quality Assurance phone monitors.
• Analyzes delinquent accounts for appropriate action and makes recommendations to Sr. Car or Supervisor.

Skills

Collections knowledge

Action Oriented

Dealing With Ambiguity

Conflict Management

Customer Focus

Decision Quality

Interpersonal Skills

Fluent English

Knowledge of regulations

Education

High school diploma or Bachelor's degree

Bachelor's degree

Tools

MS Office

Job description

Nissan Mexicana in Aguascalientes is seeking a Collection Representative to negotiate payment plans and resolve delinquent accounts in a fast-paced environment. The role emphasizes customer service, adherence to call plans, and alignment with NMAC/IFS Core Values.

The position requires a high school diploma or bachelor’s degree, fluency in English, and strong knowledge of collections practices. Schedule includes full-time, on-site hours with weekday and occasional Saturday shifts.