Bilingual Call Center Agent — Fluent English (Onsite)

Nissan Motor Iberica SA; Aguascalientes; Híbrido; MXN 201 000 - 279 000; Tempo integral

Resumo da oferta

Nissan Mexicana is hiring a bilingual Customer Service representative in Aguascalientes. You will handle inbound calls for Nissan Motor Acceptance Corporation and Infiniti Financial Services, addressing inquiries, complaints, and questions about loan or lease accounts and providing technical support to the NMAC/IFS site.

Requires a high school diploma, fluent English, and ability to work on-site in Aguascalientes.

Qualificações

• High school diploma required.
• Fluent English a must.
• Knowledge of auto finance industry is a plus.

Responsabilidades

• Handle a standard inbound call volume from customers and businesses.
• Resolve inquiries and complaints about loan/lease accounts with Nissan/IFS products.
• Follow call handling guidelines to maintain quality and compliance.

Conhecimentos

Customer service

Active listening

Empathy

Fluent English

MS Office

Formação académica

High school diploma

Bachelor's degree (desired)

Ferramentas

MS Office

Descrição da oferta de emprego

Nissan Mexicana is hiring a bilingual Customer Service representative in Aguascalientes. You will handle inbound calls for Nissan Motor Acceptance Corporation and Infiniti Financial Services, addressing inquiries, complaints, and questions about loan or lease accounts and providing technical support to the NMAC/IFS site.

Requires a high school diploma, fluent English, and ability to work on-site in Aguascalientes.