Lm872: Manager Dedicated Customer Care

Fedex; Xico; Presencial; MXN 360.000 - 480.000; Jornada completa

Descripción de la vacante

Fedex is seeking a leadership role in Customer Support to oversee all representative activities, including coaching and monitoring, with QA team support. The role focuses on dedicated customer support and performance analysis for top accounts generating significant revenue, requiring strong managerial oversight and process discipline.

The candidate should have MAESTRO certification, two years of university study or equivalent, and proficient English.

Formación

• Two years University/College or equivalent.
• MAESTRO certification required.
• Proven leadership and team management experience in service environments.

Responsabilidades

• Oversee all representative activities including coaching and monitoring with QA support.
• Manage top accounts and drive performance analysis for each client.
• Plan and organize resources; enforce discipline and performance standards.

Conocimientos

Planning & Organizing Skills

Judgement & Decision Making Skills

Leadership Skills

Project Management Skills

Written & Verbal Communication Skills

Educación

MAESTRO certification

University/College degree or equivalent

Descripción del empleo

Customer Support;Oversee All Representative Activities (Including Coaching & Monitoring with Support of QA Team);Dedicated Customer Support;Oversee All Representative Activities (Including Coaching, Calibration, & Monitoring With Support of QA Team). Management, support and follow-up on top accounts - $15M Revenue Generation / 40M Pcs - Performance Analysis generation for each client.

Involves management responsibility for a team of people or a specific location(s) within the business. Teams may include contractors and all categories of employees: Operational, Clerical, Mechanical/Electrical, Supervisory, Secretarial, Professional, Advisory and Deputy Management. Management responsibilities include disciplinary action up to and including dismissal.

Planning & Organizing Skills, Judgement & Decision Making Skills, Leadership Skills, Project
Management Skills, Written & Verbal Communication Skills - Two years University/College or equivalent. MAESTRO certification required. Language: Proficiency in English - A moderate level (3-5 ) years business experience including two (2) years customer service/contact experience. Previous management or supervisory experience in a service environment strongly preferred.