Debt Collections - SSC

Coface; Ciudad de México; On-site; MXN 223,000 - 279,000; Full time

Benefits offered by this job

Flexible hybrid work

Career development

Training opportunities

Competitive benefits

Job summary

Coface in Mexico City is seeking a Confidential Debt Collections Specialist to support North America debt collection operations under the Shared Service Center directive. The role focuses on daily claims and debt collection activities across North America, balancing client service and compliance.

You will work in a flexible hybrid environment, coordinate with internal teams and external stakeholders, and contribute to process improvements while maintaining accuracy and accountability.

Qualifications

• Education: Minimum Bachelor's degree in Law, Risk Management, or Business.
• Experience: 1-2 years in law, insurance, audit, or business.
• Strong communication and stakeholder management.
• Excellent communication in Spanish and English.

Responsibilities

• Ensure timely and accurate completion of assigned tasks in alignment with service standards.
• Manage sensitive cases and provide consistent client support.
• Handle specialized activities related to debt collection and compliance.
• Monitor workload and maintain accurate records of activities.
• Escalate critical issues promptly to leadership.
• Build and maintain positive relationships with internal teams and external stakeholders.
• Participate in governance and operational meetings as required.
• Contribute insights to support informed decision-making.
• Complete all required training and compliance activities on schedule.
• Identify and implement process enhancements regularly.
• Track and report improvements and their impact on efficiency.
• Promote teamwork and cross-functional collaboration.
• Maintain a proactive, solution-focused approach.
• Demonstrate accountability and ownership in all responsibilities.

Skills

Communication skills

Bilingual Spanish/English

Customer service

Organizational skills

Problem solving

Education

Bachelor's degree in Law, Risk Management, or Business

Job description

• Compensation: MXN 20,000 - MXN 25,000 - monthly

Company Description

At Coface, we make trade happen everyday.

Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering them to make the right decisions and trade smarter in a complex world.

With nearly 80 years of global experience, we offer companies a full range of solutions: Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, Factoring — all driven by a unique data patrimony, cutting-edge technology, innovation and a deep understanding of the global economy.

Joining Coface means being part of a close-knit international organization, where your ideas matter. We foster a culture of learning, collaboration and inclusion where you are given responsibilities and can see the impact of your actions.

Shape the future of trade with us. Join our Happeners!

Job Description

Confidential Debt Collections Specialist

Overview:

Provide operational and administrative support for Debt Collection activities across North American countries under the Shared Service Center directive. Responsible for performing daily Claims & Debt Collection operations for North America.

Key Responsibilities

Performance

• Ensure timely and accurate completion of assigned tasks in alignment with service standards.
• Manage sensitive cases and provide consistent client support.
• Handle specialized activities related to debt collection and compliance.
• Monitor workload and maintain accurate records of activities.
• Escalate critical issues promptly to leadership.
• Build and maintain positive relationships with internal teams and external stakeholders.
• Participate in governance and operational meetings as required.
• Contribute insights to support informed decision-making.
• Complete all required training and compliance activities on schedule.
• Identify and implement process enhancements regularly.
• Track and report improvements and their impact on efficiency.
• Promote teamwork and cross-functional collaboration.
• Maintain a proactive, solution-focused approach.
• Demonstrate accountability and ownership in all responsibilities.

Reporting

• Maintain accurate and timely reporting of key operational metrics.

Qualifications

Professional Experience & Education:

• Education:Minimum Bachelor's degree in Law, Risk Management, or Business.
• Experience:1-2 years in law, insurance, audit, or business.
• Result-oriented and detail-oriented.
• Customer-focused with strong client service skills.
• Proactive, with ownership and accountability.
• Critical thinking and professional behavior.
• Well-organized and adaptable to change.
• Strong communication and stakeholder management.
• Team player.
• Legal knowledge in debt collection.
• Experience in the insurance sector.
• Excellent communication skills inSpanish and English.

Additional Information

What We Offer

• Flexible hybrid work model
• Career development in a global, inclusive environment
• Ongoing training and learning opportunities
• Competitive benefits exceeding legal requirements