Debt Collections Specialist – Hybrid, Global Operations

Coface; Ciudad de México; Hybrid; MXN 223,000 - 279,000; Full time

Benefits offered by this job

Flexible hybrid work

Career development

Training opportunities

Competitive benefits

Job summary

Coface in Mexico City is seeking a Confidential Debt Collections Specialist to support North America debt collection operations under the Shared Service Center directive. The role focuses on daily claims and debt collection activities across North America, balancing client service and compliance.

You will work in a flexible hybrid environment, coordinate with internal teams and external stakeholders, and contribute to process improvements while maintaining accuracy and accountability.

Qualifications

• Education: Minimum Bachelor's degree in Law, Risk Management, or Business.
• Experience: 1-2 years in law, insurance, audit, or business.
• Strong communication and stakeholder management.
• Excellent communication in Spanish and English.

Responsibilities

• Ensure timely and accurate completion of assigned tasks in alignment with service standards.
• Manage sensitive cases and provide consistent client support.
• Handle specialized activities related to debt collection and compliance.
• Monitor workload and maintain accurate records of activities.
• Escalate critical issues promptly to leadership.
• Build and maintain positive relationships with internal teams and external stakeholders.
• Participate in governance and operational meetings as required.
• Contribute insights to support informed decision-making.
• Complete all required training and compliance activities on schedule.
• Identify and implement process enhancements regularly.
• Track and report improvements and their impact on efficiency.
• Promote teamwork and cross-functional collaboration.
• Maintain a proactive, solution-focused approach.
• Demonstrate accountability and ownership in all responsibilities.

Skills

Communication skills

Bilingual Spanish/English

Customer service

Organizational skills

Problem solving

Education

Bachelor's degree in Law, Risk Management, or Business

Job description

Coface in Mexico City is seeking a Confidential Debt Collections Specialist to support North America debt collection operations under the Shared Service Center directive. The role focuses on daily claims and debt collection activities across North America, balancing client service and compliance.

You will work in a flexible hybrid environment, coordinate with internal teams and external stakeholders, and contribute to process improvements while maintaining accuracy and accountability.