CX Ops Intern — Data & Insights (Fintech)

Didi-Global-; Ciudad de México; Presencial; MXN 66.960 - 100.440; Jornada completa

Descripción de la vacante

DiDi Global Inc. is seeking a CX Operations Intern to support the Customer Experience team with data collection, analysis, and research that informs service improvements.

You will work with analysts on real projects, build dashboards, assist with VoC reports, track metrics, and help map the customer journey in a fast-paced, collaborative environment. This role requires advanced English and a curiosity about customer experience and operations.

Formación

• Current enrollment in a Bachelor's program (Business, Engineering, Economics, Data, or a related field).
• A strong analytical mindset and attention to detail.
• Curiosity about customer experience, operations, and how businesses make decisions with data.
• Working proficiency in Excel or Google Sheets; any exposure to data visualization tools is a plus.
• The ability to break a problem into smaller parts and work through it in a structured way.
• Clear written and verbal communication.
• Comfort working in a fast-paced, collaborative environment.
• Advanced English.

Responsabilidades

• Helping collect, organize, and clean customer feedback from surveys, reviews, and support interactions.
• Supporting the preparation of Voice of Customer (VoC) and customer experience reports.
• Tracking customer experience and operational metrics, and flagging trends or issues you notice.
• Assisting with root cause analysis to understand why customers run into specific problems.
• Conducting market and competitor research on industry trends and best practices.
• Building dashboards, charts, and slides that help the team share what the data says.
• Supporting customer journey mapping and documentation of customer service processes.
• Partnering with analysts and cross-functional teams (Product, Operations, Marketing, Frontline) to gather information for ongoing projects.

Conocimientos

Analytical mindset

Excel/Sheets proficiency

Strong communication

English proficiency

Curiosity about CX

Educación

Bachelor's program enrollment

Herramientas

Excel

Google Sheets

Data visualization tools exposure

Descripción del empleo

DiDi Global Inc. is seeking a CX Operations Intern to support the Customer Experience team with data collection, analysis, and research that informs service improvements.

You will work with analysts on real projects, build dashboards, assist with VoC reports, track metrics, and help map the customer journey in a fast-paced, collaborative environment. This role requires advanced English and a curiosity about customer experience and operations.