Customer Support Specialist for Public Safety Tech

Motorola Solutions; Reynosa; Presencial; MXN 120.000 - 180.000; Jornada completa

Descripción de la vacante

Motorola Solutions in Reynosa, Mexico is seeking enthusiastic Customer Service Representatives to handle inbound calls and resolve a wide range of complex customer issues. You will provide exceptional support on orders, warranties, post-sale inquiries, and service requests while maintaining accurate records.

The role requires fluent English, a high school diploma or equivalent, two years of experience, and full-time availability.

Formación

• Fluent in English (spoken and written).
• Education: High School Diploma, GED, or Certificado de Preparatoria (USA or Mexico).
• 2 years of work experience.
• Full-time availability.
• Availability to work in Reynosa, 3 days from our site (Ave. Industrial del Norte esq. Ave Industrial Rio Bravo Suite B Parque Industrial del Norte Reynosa). Travel none.

Responsabilidades

• Handle Inbound Calls: Answer customer inquiries, resolve issues, and provide assistance via phone calls, ensuring a positive customer experience.
• Customer Issue Resolution: Address a wide range of customer concerns, including order inquiries, warranty replacements, post-sale customer service inquiries, and service/repair requests.
• Product Knowledge: Gain a deep understanding of Motorola's products, services, and solutions to provide accurate and reliable information to customers.
• Troubleshooting: Utilize your technical knowledge to diagnose and troubleshoot issues with printing equipment, computers, and other related devices, helping customers resolve their problems efficiently.
• Documentation and Record-Keeping: Maintain accurate customer records, documentation of interactions, and updates in the customer support system to ensure effective communication and follow-up.
• Collaboration: Work closely with cross-functional teams, including sales, technical support, and product development, to resolve complex customer issues and provide comprehensive solutions.
• Customer Satisfaction: Strive to exceed customer expectations and ensure their satisfaction by actively listening, empathizing, and providing timely and efficient resolutions to their concerns.

Conocimientos

Customer service

Communication skills

Team player

English fluency

Technical diagnostics

Learning oriented

Educación

High School Diploma

GED

Certificado de Preparatoria

Descripción del empleo

Motorola Solutions in Reynosa, Mexico is seeking enthusiastic Customer Service Representatives to handle inbound calls and resolve a wide range of complex customer issues. You will provide exceptional support on orders, warranties, post-sale inquiries, and service requests while maintaining accurate records.

The role requires fluent English, a high school diploma or equivalent, two years of experience, and full-time availability.