Technical Triage Specialist — Customer Support

Motorola Solutions; Reynosa; Presencial; MXN 180.000 - 240.000; Jornada completa

Descripción de la vacante

Motorola Solutions in Reynosa is seeking a Technical Triage Customer Service Representative to provide exceptional customer support. The role focuses on handling inquiries, resolving issues, and documenting interactions in the support system.

The ideal candidate excels in English, teamwork, and problem-solving, with a willingness to learn and collaborate with sales, technical support, and product teams. The first 3 months are onsite at the Reynosa facility.

Formación

• Fluent in English (spoken and written).
• High School Diploma or GED (USA or Mexico).
• At least 1 year of work experience.
• Full-time availability.

Responsabilidades

• Handle inbound calls and assist customers via phone, chat, and ticketing system.
• Resolve a broad range of customer issues and provide effective solutions.
• Develop product knowledge to offer accurate information to customers.
• Troubleshoot issues related to equipment, software, and devices.
• Maintain precise customer records and update support systems.
• Collaborate with cross-functional teams to resolve complex problems.
• Strive to exceed customer expectations and ensure satisfaction.

Conocimientos

Service orientation

Teamwork

Communication

Technical support

Collaboration

Learning mindset

Educación

High School Diploma or GED

Descripción del empleo

Motorola Solutions in Reynosa is seeking a Technical Triage Customer Service Representative to provide exceptional customer support. The role focuses on handling inquiries, resolving issues, and documenting interactions in the support system.

The ideal candidate excels in English, teamwork, and problem-solving, with a willingness to learn and collaborate with sales, technical support, and product teams. The first 3 months are onsite at the Reynosa facility.