Frontline Multi‑Channel Tech Support Specialist

Gomotive; Ciudad de México; Híbrido; MXN 611.353 - 960.698; Jornada completa

Descripción de la vacante

Gomotive in Mexico City is seeking a Technical Support Specialist who will be the frontline of customer support, delivering empathetic and accurate resolutions across multiple channels. The ideal candidate thrives in a dynamic environment and collaborates effectively with technical teams.

This role involves providing multi-channel frontline support, maintaining queue adherence, and addressing complex technical issues with professionalism. Fluency in Spanish and English is required along with experience in case tracking systems.

Formación

• Proficient in using case tracking systems to document issues.
• Experience handling complex technical problems.
• Fluent in Spanish and English, both spoken and written.

Responsabilidades

• Provide multi-channel support through phone, email, and chat.
• Maintain queue adherence and follow documented processes.
• Engage appropriate escalation pathways for urgent issues.

Conocimientos

Cross-domain proficiency

Technical issue resolution

Customer communication

Team collaboration

Bilingual in Spanish and English

Computer Science/Engineering background

Educación

Computer Science/Engineering degree

Herramientas

Genesys/Amazon Connect

Salesforce

Descripción del empleo

Gomotive in Mexico City is seeking a Technical Support Specialist who will be the frontline of customer support, delivering empathetic and accurate resolutions across multiple channels. The ideal candidate thrives in a dynamic environment and collaborates effectively with technical teams.

This role involves providing multi-channel frontline support, maintaining queue adherence, and addressing complex technical issues with professionalism. Fluency in Spanish and English is required along with experience in case tracking systems.