Customer Support Specialist

Hitachi Energy; San Luis Potosí; Presencial; MXN 240.000 - 360.000; Jornada completa

Descripción de la vacante

Hitachi Energy in Mexico is seeking an electrical engineer to provide seamless tier 1 customer support to the global Hitachi Energy service network. You will be the first point of contact for service requests and warranty queries, ensuring timely responses.

The role requires fluent Spanish and English, a customer‑focused mindset, and the ability to work under pressure. Travel to customer sites (~10%) is expected to support troubleshooting, training, and meetings.

Formación

• Minimum 2 years of customer service experience.
• Fluent in Spanish and English; other languages are a plus.
• Ability to work under pressure with a structured approach.

Responsabilidades

• Act as the first point of contact for customers and the global Hitachi Energy service network regarding service requests and maintenance issues.
• Be a customer advocate for timely response and for problem resolution and escalation.
• Document and time-log all activities toward resolving customer issues.
• Provide online troubleshooting support and assistance during run-time activities when required.
• Support knowledge transfer between the factory and the global service network (e.g., newsletters, FAQs).
• Ensure 24/7 availability where applicable and comply with regulations and guidelines.

Conocimientos

Spanish

English

Customer service

Descripción del empleo

The Opportunity

To strengthen our customer support team, we are looking for an electrical engineer who will provide seamless tier 1 support to our customers and the global HAPG network. Due to the technical complexity and essential character of our equipment within our customers' businesses, good know-how of customer service is crucial.

How You'll Make An Impact

• Act as the first point of contact for customers as well as for the global Hitachi Energy service network with regard to service requests,
• maintenance issues, warranty-related queries, etc.
• Be a customer advocate for timely response to issues and for problem resolution and escalation
• Document and time-log all activities taken toward resolving customer issues
• Where required, support customers during run-time activities and provide online troubleshooting support and resolution
• Support in the bidirectional know-how transfer from factory to global service network and vice versa (e.g., newsletters,
• frequently asked questions, etc.)
• Participation in ensuring 24/7 availability
• Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.

Your Background

• Experience in Customer Service with a minimum of 2 years of experience.
• Must be fluent in both Spanish and English; any other language would be an advantage
• High focus on customers and their needs
• Ability to apply a structured and methodical work style during increased pressure to act
• Intrinsic attitude to drive innovation and improvement
• Ability to act solution-oriented and to vary different approaches, be flexible and creative
• Readiness to travel (approx. 10%) on a global basis i.e., for troubleshooting, training or customer meetings

Publication date : 2026-09-21