Customer Support Specialist

Hitachi Automotive Systems Americas, Inc.; San Luis Potosí; Híbrido; MXN 360.000 - 540.000; Jornada completa

Descripción de la vacante

Hitachi Energy Mexico, S.A. de C.V. in San Luis Potosí seeks an electrical engineer to join the customer service team. You will provide tier 1 support to customers and the global HAPG network, handling service requests, maintenance issues, and warranty queries.

The role requires at least 2 years in customer service, fluency in Spanish and English, a customer-focused mindset, and the ability to work under pressure. Travel approx. 10% with hybrid/work arrangements.

Formación

• Minimum 2 years of customer service experience.
• Fluent in Spanish and English; any other language is a plus.

Responsabilidades

• Act as the first point of contact for customers and the global Hitachi Energy service network regarding service requests, maintenance issues, and warranty queries.
• Be a customer advocate for timely responses and effective problem resolution and escalation.
• Document and log all activities related to resolving customer issues.
• Provide online troubleshooting support and assist customers during run-time activities when required.
• Support knowledge transfer between factories and the global service network (newsletters, FAQs, etc.).
• Contribute to ensuring 24/7 availability and compliance with regulations and guidelines.

Conocimientos

Customer service

Descripción del empleo

Location: San Luis Potosi, San Luis Potosí, Mexico

Job ID: R0135247

Date Posted: 2026-09-21

Company Name: HITACHI ENERGY MEXICO, S.A. DE C.V.

Profession (Job Category): Communications & Corporate Affairs

Job Schedule: Full time

Remote: No

The Opportunity To strengthen our customer support team, we are looking for an electrical engineer who will provide seamless tier 1 support to our customers and the global HAPG network. Due to the technical complexity and essential character of our equipment within our customers' businesses, good know-how of customer service is crucial.

How You'll Make an Impact

• Act as the first point of contact for customers as well as for the global Hitachi Energy service network with regard to service requests, maintenance issues, warranty-related queries, etc.
• Be a customer advocate for timely response to issues and for problem resolution and escalation
• Document and time-log all activities taken toward resolving customer issues
• Where required, support customers during run-time activities and provide online troubleshooting support and resolution
• Support in the bidirectional know-how transfer from factory to global service network and vice versa (e.g., newsletters, frequently asked questions, etc.)
• Participation in ensuring 24/7 availability
• Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.

Your Background

• Experience in Customer Service with a minimum of 2 years of experience.
• Must be fluent in both Spanish and English; any other language would be an advantage
• High focus on customers and their needs
• Ability to apply a structured and methodical work style during increased pressure to act
• Intrinsic attitude to drive innovation and improvement
• Ability to act solution-oriented and to vary different approaches, be flexible and creative
• Readiness to travel (approx. 10%) on a global basis i.e., for troubleshooting, training or customer meetings #LI-Hybrid

Accessibility and reasonable accommodation: Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Hitachi brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Hitachi vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons. E-mail us for data privacy inquiries or technical support.