Field Service Engineer

CHINT; México; Presencial; MXN 360.000 - 480.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary package with benefit

Exposure to Asian business culture

Collaborative and inclusive work env

Global networking opportunities

Growth opportunities within a leading,

Descripción de la vacante

CHINT is expanding its Mexican operations with a focus on after-sales engineering and regional support. We seek a professional with 1–3 years of experience to help handle technical issues, guide installations, and maintain service records for customers.

You will work across regions providing on-site or remote support, coordinating service engineers, and ensuring timely delivery of services and documentation while upholding safety standards and company policies.

Formación

• Bachelor's degree in electrical engineering or related field.
• Knowledge of power transformers, HV switches, substations, capacitors, insulators.
• 1–3 years of experience.
• Proficient with Microsoft Office and office software.

Responsabilidades

• Assist regional and other departments with after-sales issues, classify information and forward to production; resolve issues and track progress to closure; maintain after-sales service records with data analysis.
• Identify faults from user feedback and provide solutions including installation, debugging, maintenance, repair, replacement, and upgrades.
• Provide on-site or remote technical support and installation guidance.
• Complete after-sales service work, maintain customer relationships, and understand user requirements.
• Prepare materials and components according to site or user needs.
• Summarize issue handling and organize related reports and documentation.
• Collect user feedback and propose improvements for operations.
• Follow safety regulations and EH&S requirements and comply with company policies.
• Manage dispatch of service engineers, authorized engineers, and subcontractors; urge timely project completion.
• Coordinate regional personnel and subcontractors; update weekly work reports and expense records.
• Provide quotations and signing services for paid services and spare parts contracts.
• Complete other tasks assigned by leadership.

Conocimientos

Electrical engineering

Power transformers

High-voltage switches

Box substations

Capacitors

Insulators

English proficiency

Microsoft Office

Educación

Bachelor's degree in electrical engineering or related field

Herramientas

Microsoft Office

Descripción del empleo

**** This is NOT a SALES OR MANAGER Position ****

(Please note: only updated CVs submitted in English will be taken into consideration)

We are an innovative global provider of industrial solutions, specializing in advanced electrical products and services.

With over 40 years of experience and a leadership position in Asia.

As a global company present in over 140 countries, we're committed to driving innovation and providing sustainable energy solutions.

We’ve started operations in Mexico, and we're looking for talented professionals to help us establish a strong presence. This is a fantastic opportunity for growth within a global company.

Profile/Skills

• Bachelor’s degree in electrical engineering, energy, or related field.
• Knowledge of related products such as power transformers, high-voltage switches, box substations, capacitors, and insulators;
• 1-3 years of experience.
• Proficient in using Microsoft Office and other office software.

Main Responsibilities:

(Please note: only updated CVs submitted in English will be taken into consideration)

Assist regional and other departments in handling after-sales issues, classify after-sales information according to standards and promptly forward it to relevant production departments, be responsible for resolving after-sales issues and tracking progress until closure while providing feedback to related departments, and maintain after-sales service records with statistical analysis of information.

• Based on user feedback, identify and analyze the corresponding faults, and provide appropriate solutions, including but not limited to: installation, debugging, maintenance, repair, replacement, consultation, upgrading, and modification.¿
• Provide on-site or remote technical support and installation guidance.
• Complete after-sales service work according to Customer needs, maintain Customer relationships, and understand and discover user requirements.
• Prepare the necessary materials and components according to the needs of the site or users.
• Summarize the handling of issues and organize relevant reports and documentation.
• Actively collect user feedback, improve work methods, and provide beneficial suggestions for the company's operations.
• Follow safety regulations and codes in accordance with EHS requirements and comply with the company's compliance requirements.
• Manage dispatched service engineers, authorized engineers, and subcontractors, and urge subcontractors to complete projects on time as per the contract.
• Coordinate the management of regional personnel, subcontractors, and authorized engineers; update weekly work reports, work plans, and expense records.
• Provide quotations, reviews, and signing services for paid services and spare parts purchase contracts.
• Complete other tasks assigned by leadership on time.

Offer:

(Please note: only updated CVs submitted in English will be taken into consideration)

• Offer a competitive salary package with benefits and perks that exceed the legal requirements.
• Provides a unique opportunity to immerse yourself in Asian business culture.
• To work in a culture where we overcome challenges and grow together.
• To be part of a leading, inclusive and diverse organization that respects everyone's contribution.
• Build relationships with colleagues from different parts of the world, expanding your professional network on a global scale.

We integrate all cultures; we respect and value inclusion and diversity. We're in favor of and committed to equal employment and development opportunities for all, which is why we work all our selection processes without distinction of religion, age, sex, race, gender, identity, sexual orientation, marital status, socioeconomic status, political opinion or any other kind.