Customer Support Specialist

Hitachi, Ltd.; San Luis Potosí; Híbrido; MXN 420.000 - 540.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Descripción de la vacante

Hitachi Energy seeks an electrical engineer to strengthen its customer support team, providing seamless tier-1 support to customers and the global service network. The role requires handling service requests, maintenance issues, and warranty queries with a customer-first approach.

Fluency in Spanish and English is essential; travel up to 10% globally and knowledge of SAP, Salesforce or Power BI are assets. Hybrid work options available in a global company with strong growth and continuous

Formación

• 2+ years of customer service experience.
• Bachelor-level or professional education in electrical fields.

Responsabilidades

• Serve as first point of contact for customers and Hitachi Energy service network.
• Address service requests, maintenance issues and warranty queries.
• Log and document activities related to issue resolution.
• Provide online troubleshooting support and customer training as needed.
• Assist with knowledge transfer between factory and global service network.

Conocimientos

Customer service

Problem solving

Educación

Electrical engineering

Herramientas

Salesforce

SAP

Power BI

Descripción del empleo

The Opportunity

To strengthen our customer support team, we are looking for an electrical engineer who will provide seamless tier 1 support to our customers and the global HAPG network. Due to the technical complexity and essential character of our equipment within our customers' businesses, good know-how of customer service is crucial.

How You'll Make an Impact

• Act as the first point of contact for customers as well as for the global Hitachi Energy service network with regard to service requests,

• maintenance issues, warranty-related queries, etc.

• Be a customer advocate for timely response to issues and for problem resolution and escalation

• Document and time-log all activities taken toward resolving customer issues

• Where required, support customers during run-time activities and provide online troubleshooting support and resolution

• Support in the bidirectional know-how transfer from factory to global service network and vice versa (e.g., newsletters,

• frequently asked questions, etc.)

• Participation in ensuring 24/7 availability

• Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.

Your Background:

• Experience in Customer Service with a minimum of 2 years of experience.

• Professional in electrical areas or related

• Must be fluent in both Spanish and English; any other language would be an advantage

• High focus on customers and their needs

• Ability to apply a structured and methodical work style during increased pressure to act

• Intrinsic attitude to drive innovation and improvement

• Ability to act solution-oriented and to vary different approaches, be flexible and creative

• Readiness to travel (approx. 10%) on a global basis i.e., for troubleshooting, training or customer meetings

• Knowledge in phone software to customer service is desirable

• Salesforces desirable

• Knowledge in SAP and Power BI

More about us

• Continuous improvement culture

• Growth globally

• Hybrid

• Benefits above the regular in the market