Customer Support Representative and Sales - Puebla

TaskUs; Puebla de Zaragoza; Híbrido; MXN 89.000 - 134.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Paid Birthday Leave

Paid Time Off 21 days

Food vouchers 220 MXN weekly

Life insurance

Savings Fund

School Tuition programs

World Class Experience

Descripción de la vacante

TaskUs in Mexico is seeking a Customer Support Representative to deliver world-class service via phone, email, and chat. You will handle inquiries accurately, efficiently, and respectfully, following our procedures and performance metrics. The role emphasizes confidentiality and quality interactions.

In this position you will resolve issues, document interactions, and support a range of customer concerns while adhering to process changes and maintaining flexibility in a fast-paced environment.

Formación

• Excellent written and verbal communication skills.
• Willing to complete typing test of 25+ wpm.
• Able to adapt to process changes and maintain flexibility.
• Must be at least 18 years old.

Responsabilidades

• Research and resolve issues reported by end-users via phone, email, and chat support.
• Manage and maintain a test lab of devices to reproduce customer issues.
• Ensure login and passwords are kept confidential.
• Document all customer interactions according to procedures.

Conocimientos

Communication

Typing 25 wpm

Adaptability

Descripción del empleo

What does a Customer Support Representative & Sales really do? Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it's time to imagine what it's like being a Customer Support Representative.

As a Customer Support Representative, you will...

• Research and resolve issues reported by the client's end-users via phone, email, and chat support.
• Manage and maintain a test lab of devices running services to be used for reproducing customer issues.
• Ensure that all log-in and passwords (both internal & external) are kept confidential.
• Document all information on customer interaction according to standard operating procedures.

TaskUs will provide:

• Minor and Major medical expense Insurance plus Dental, Vision, and Life Insurance for you and your dependents above and beyond what is provided by the state
• Paid Birthday Leave
• Paid Time Off starting at 21 days on your first year.
• Food vouchers of 220 MXN weekly
• Life insurance
• Savings Fund
• School Tuition programs
• A World Class Experience....

Requirements:

• Must be willing to complete assessments that include a typing test of 25+ wpm.
• Great communication skills, written and orally.
• Must be adaptable and flexible, demonstrating abilities to work with process and information changes.
• Must be at least 18 years of age.

Recommended:

• Experience with customer service via phone, email, and live chat support is preferred but not required
• Experience in customer service, sales, billing, collections, and technical support