Supply Chain Order Specialist — Customer Experience

PepsiCo; Ciudad de México; Sur place; MXN 420 000 - 540 000; Plein temps

Résumé du poste

PepsiCo Mexico City is seeking a Customer Account Specialist to own end-to-end order management for assigned customers, coordinating with internal teams and customers to ensure accuracy and timely delivery to warehouses and stores.

You will monitor data integrity, resolve order issues, and communicate status and delays to sales leadership, aiming to improve fill rates, on-time delivery, and KPI performance across the customer network.

Qualifications

• BA/BS degree with 2+ years in Order Management, Inventory Replenishment, Demand or Supply Planning, Logistics, Procurement, or Customer Service.
• Strong written and verbal communication skills with the ability to adapt style to needs of audience.
• Proficiency in MS Office suite (Excel, Word, Outlook, Power Point).
• Willingness to learn SAP and Tableau.

Responsabilités

• Manage customer orders from receipt through delivery to customer warehouses/stores ensuring order accuracy and timely release to distribution center.
• Identify and resolve order level issues including product fulfillment and on-time delivery.
• Provide proactive communication to customer, sales and leadership on order status and delays.
• Monitor data integrity between PepsiCo and customer systems to support promotions, launches, and changes.
• Collaborate cross-functionally to reconcile supply chain challenges and improve efficiency.

Connaissances

Order management

Inventory replenishment

Demand planning

Supply planning

Logistics

Customer service

MS Office

SAP and Tableau learning

Formation

BA/BS degree

Outils

SAP

Tableau

MS Office

Description du poste

PepsiCo Mexico City is seeking a Customer Account Specialist to own end-to-end order management for assigned customers, coordinating with internal teams and customers to ensure accuracy and timely delivery to warehouses and stores.

You will monitor data integrity, resolve order issues, and communicate status and delays to sales leadership, aiming to improve fill rates, on-time delivery, and KPI performance across the customer network.