Customer Service Data Insights Analyst

PepsiCo; Ciudad de México; On-site; MXN 420,000 - 540,000; Full time

Job summary

PepsiCo in Mexico City is seeking a Customer Service Data Analyst to interpret data, create reports, and support decision-making for FLNA operations. You will build dashboards, maintain KPIs, and collaborate with teams to improve order processing and data accuracy.

Ideal candidates have 1–3 years in data, sales or supply chain, fluent English, and a degree in a quantitative field. Proficiency with SQL, Python or R, Excel, and BI tools is required.

Qualifications

• 1-3 years of Frito Lay sales/supply chain/data experience
• Fluent in English
• Bachelor’s degree in Mathematics, Economics, Computer Science, Information Management, Statistics, or related field.

Responsibilities

• Interpret data, analyze results using statistical techniques, and provide ongoing reports.
• Develop and implement databases, data collection systems, data analytics, and other strategies that optimize statistical efficiency and quality.
• Acquire data from primary or secondary data sources and maintain databases/data systems.
• Ensure data accuracy, KPIs calculation, SLA metrics and deliver dashboards and reports in a frequency that enable decision making and organizational success.
• Improve process efficiency through automation and enhancements in current tools used for order processing.
• Backfill other CSRs on vacations.

Skills

Analytical thinking

Communication

Education

Quantitative degree

Tools

Tableau

Power BI

SQL

Python

R

Excel

Job description

PepsiCo in Mexico City is seeking a Customer Service Data Analyst to interpret data, create reports, and support decision-making for FLNA operations. You will build dashboards, maintain KPIs, and collaborate with teams to improve order processing and data accuracy.

Ideal candidates have 1–3 years in data, sales or supply chain, fluent English, and a degree in a quantitative field. Proficiency with SQL, Python or R, Excel, and BI tools is required.