People Ops Assistant Analyst — Employee Support & Ops

PepsiCo Inc.; San Nicolás de los Garza; On-site; MXN 300,000 - 420,000; Full time

Benefits offered by this job

Flexibility program

Wellness benefits

Scholarship programs for children

Employee discounts

Job summary

PepsiCo Inc. is seeking a People Operations Assistant Analyst to support North America employees through chat and case management channels, ensuring timely resolution and a positive experience. You will handle inquiries, document cases, and collaborate with teams to improve processes.

The role emphasizes process improvement, performance monitoring, and strong English communication in a fast-paced environment. North America coverage may require flexible hours and cross-functional collaboration.

Qualifications

• Bachelor’s degree or equivalent.
• Advanced English proficiency with strong written and verbal communication.
• Experience in customer service, help desk, or case management environments.
• Strong analytical and problem-solving skills with ability to identify root causes.

Responsibilities

• Provide employee support via chat, case management, and service channels.
• Manage requests from intake to resolution with timely follow-up.
• Research and resolve inquiries in line with policies.
• Maintain accurate case documentation and communications.
• Collaborate with cross-functional teams to resolve issues and improve service.

Skills

Advanced English

Customer service

Analytical thinking

Communication

Multi-tasking

Education

Bachelor’s degree

Tools

ServiceNow

Microsoft Office

Job description

PepsiCo Inc. is seeking a People Operations Assistant Analyst to support North America employees through chat and case management channels, ensuring timely resolution and a positive experience. You will handle inquiries, document cases, and collaborate with teams to improve processes.

The role emphasizes process improvement, performance monitoring, and strong English communication in a fast-paced environment. North America coverage may require flexible hours and cross-functional collaboration.