Customer Success & Support Specialist

iQor; Ciudad de México; Hybrid; MXN 167,000 - 234,000; Full time

Job summary

iQor in Mexico City is seeking a motivated Call Center Agent to handle inbound and outbound calls, chat or email support, and provide timely, accurate information. You will develop rapport with customers, research issues, and resolve problems in a fast-paced environment.

Requirements include a high school diploma and 4+ years of call center experience. Strong data entry, internet navigation, and clear written and spoken communication are essential.

Qualifications

• High school diploma or equivalent required.
• Minimum 4 years of call center experience.
• Strong data entry and internet navigation skills.
• Excellent oral and written communication, detail oriented.

Responsibilities

• Handle inbound customer service calls and processes.
• Handle inbound and outbound sales and collections calls.
• Provide technical support via calls, chat or email.
• Demonstrate excellent customer service and resolve issues.

Skills

Call center experience

Rapport building

Data entry

Clear communication

Detail oriented

Fast-paced environment

Education

High school diploma

Job description

iQor in Mexico City is seeking a motivated Call Center Agent to handle inbound and outbound calls, chat or email support, and provide timely, accurate information. You will develop rapport with customers, research issues, and resolve problems in a fast-paced environment.

Requirements include a high school diploma and 4+ years of call center experience. Strong data entry, internet navigation, and clear written and spoken communication are essential.