Customer Success & Order Fulfillment Specialist

Freudenberg Management (Shanghai) Co. Ltd.; Santiago de Querétaro; On-site; MXN 360,000 - 540,000; Full time

Job summary

Freudenberg Management (Shanghai) Co. Ltd. is seeking a detail‑oriented orders administrator to validate and enter orders, confirm receipt and delivery, and monitor statuses.

You will act as the main customer contact, address issues, and support transfer projects and data maintenance across systems. Candidates should have a Bachelor’s degree in a relevant field, with industry experience and strong English language skills.

Qualifications

• Bachelor’s degree in a relevant field; advanced degree preferred or compensating years of experience.
• Specified years of industry-relevant professional experience.
• Relevant certifications, system experience, and training.
• Professional‑level English language skills preferred.

Responsibilities

• Conducts order validations and entries
• Confirms customer order receipt, creation, and delivery
• Monitor and tracks order statuses and manages claim cases and returns
• Provides clear and consistent communication between and with customers and internal production
• Serves as the primary contact for customers, including cases of issues or escalation
• Supports transfer projects and process improvement initiatives
• Handles routine maintenance of the Master Data System

Skills

English proficiency

Education

Bachelor’s degree in relevant field

Advanced degree preferred

Industry experience years

Job description

Freudenberg Management (Shanghai) Co. Ltd. is seeking a detail‑oriented orders administrator to validate and enter orders, confirm receipt and delivery, and monitor statuses.

You will act as the main customer contact, address issues, and support transfer projects and data maintenance across systems. Candidates should have a Bachelor’s degree in a relevant field, with industry experience and strong English language skills.