Customer Service Corporate (f/m/d)

Freudenberg Management (Shanghai) Co. Ltd.; Santiago de Querétaro; Sur place; MXN 360 000 - 540 000; Plein temps

Résumé du poste

Freudenberg Management (Shanghai) Co. Ltd. is seeking a detail‑oriented orders administrator to validate and enter orders, confirm receipt and delivery, and monitor statuses.

You will act as the main customer contact, address issues, and support transfer projects and data maintenance across systems. Candidates should have a Bachelor’s degree in a relevant field, with industry experience and strong English language skills.

Qualifications

• Bachelor’s degree in a relevant field; advanced degree preferred or compensating years of experience.
• Specified years of industry-relevant professional experience.
• Relevant certifications, system experience, and training.
• Professional‑level English language skills preferred.

Responsabilités

• Conducts order validations and entries
• Confirms customer order receipt, creation, and delivery
• Monitor and tracks order statuses and manages claim cases and returns
• Provides clear and consistent communication between and with customers and internal production
• Serves as the primary contact for customers, including cases of issues or escalation
• Supports transfer projects and process improvement initiatives
• Handles routine maintenance of the Master Data System

Connaissances

English proficiency

Formation

Bachelor’s degree in relevant field

Advanced degree preferred

Industry experience years

Description du poste

Working at Freudenberg: We will wow your world!

Responsibilities:

• - Conducts order validations and entries
• - Confirms customer order receipt, creation, and delivery
• - Monitor and tracks order statuses and manages claim cases and returns
• - Provides clear and consistent communication between and with customers and internal production
• - Serves as the primary contact for customers, including cases of issues or escalation
• - Supports transfer projects and process improvement initiatives
• - Handles routine maintenance of the Master Data System

Qualifications:

• Bachelor’s Degree in Relevant Field; advanced degree preferred or compensating years of experience
• Specified Years of Industry-relevant professional experience
• Relevant certifications, system experience, and training
• Professional‑Level English language skills preferred

• Communication & Collaboration: Communicates clearly and concisely, while engaging proactively with colleagues at all levels of the organization.
• Value for Customers: Anticipates, understands and meets internal/external customers’ needs and expectations. Develops solutions based on a customer centric approach.
• Innovation: Drives and supports innovative ideas, while taking informed risks to seek and develop new or improved solutions.
• Drive & Execution: Proactively identifies what needs to be done and takes action. Explores new ways and pursues new opportunities.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

Freudenberg‑NOK Sealing Technologies de Mexico S.A. de C.V.