Customer Service Corporate (f/m/d)

Freudenberg Group; Santiago de Querétaro; On-site; MXN 240,000 - 360,000; Full time

Job summary

Freudenberg Group is seeking an Order Management/Customer Service professional in Mexico to validate and enter orders, confirm receipt and delivery, and monitor statuses. The role requires clear communication with customers and internal teams, handling escalations, and supporting process improvements.

The ideal candidate will have a Bachelor’s degree and professional English skills; experience with master data systems and ERP concepts is a plus.

Qualifications

• Bachelor’s degree in a relevant field is required; advanced degrees and certifications are a plus.
• Experience with order processing and customer communications is preferred.
• Familiarity with master data systems and basic ERP concepts is beneficial.

Responsibilities

• Conducts order validations and entries.
• Confirms customer order receipt, creation, and delivery.
• Monitors and tracks order statuses and manages claim cases and returns.
• Provides clear and consistent communication between and with customers and internal production.
• Serves as the primary contact for customers, including cases of issues or escalation.
• Supports transfer projects and process improvement initiatives.
• Handles routine maintenance of the Master Data System.

Skills

Order processing

Customer communication

Problem solving

Education

Bachelor’s degree in relevant field

Tools

Master Data System

Job description

Working at Freudenberg: We will wow your world!

Responsibilities:

• Conducts order validations and entries
• Confirms customer order receipt, creation, and delivery
• Monitor and tracks order statuses and manages claim cases and returns
• Provides clear and consistent communication between and with customers and internal production
• Serves as the primary contact for customers, including cases of issues or escalation
• Supports transfer projects and process improvement initiatives
• Handles routine maintenance of the Master Data System

Qualifications:

Bachelor’s Degree in Relevant Field; advanced degree preferred or compensating years of experience
Specified Years of Industry-relevant professional experience
Relevant certifications, system experience, and training
Professional-Level English language skills preferred

Communication & Collaboration: Communicates clearly and concisely, while engaging proactively with colleagues at all levels of the organization.
Value for Customers: Anticipates, understands and meets internal/external customers’ needs and expectations. Develops solutions based on a customer centric approach.
Innovation: Drives and supports innovative ideas, while taking informed risks to seek and develop new or improved solutions.
Drive & Execution: Proactively identifies what needs to be done and takes action. Explor... new ways and pursues new opportunities.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

Freudenberg-NOK Sealing Technologies de Mexico S.A. de C.V.