Customer Service (f/m/d)

Freudenberg; Santiago de Querétaro; On-site; MXN 360,000 - 540,000; Full time

Job summary

Freudenberg is seeking a detail-oriented logistics and customer service professional to monitor customer portals, manage shipping plans, and ensure timely ASN and samples shipments. The role emphasizes accuracy in inventory, cycle counts, BOM data, and ERP transactions while coordinating with brokers for import/export compliance.

Ideal candidates have a degree in administration, international trade, logistics, or engineering, plus experience with OEM accounts and SAP MM.

Qualifications

• Degree in administration, international trade, logistics, industrial or engineering.
• Experience in OEM accounts (Ford, Chrysler, GM) or customer service is a plus.
• Strong knowledge of customer platforms and logistics processes (SOs, OTIF, BOM, ERP).
• English proficiency is expected at a professional level.

Responsibilities

• Monitor and maintain daily customer portals and communications.
• Provide shipping plans and manage spot sales orders.
• oversee ASN activity and samples shipments.
• Track finish goods inventory and cycle counts to 99.9% accuracy.
• Coordinate import/export and customs clearance with brokers and carriers.

Skills

Customer service

Communication

Problem solving

Attention to detail

Coordination

Education

Degree in administration, international trade, logistics, industrial or engineering

Tools

SAP MM

SALES

PP

ASN

EDI 830/862/857

Job description

Working at Freudenberg: We will wow your world!

Responsibilities:

Monitoring and maintenance in daily basis customer portals updated Keep continuosly customer communication Provide shipping plan Creation and monitoring spot sales orders Responsible for ASN activity, send, track and acceptance of them Responsible for samples shipments operation Responsible to maintain customer and supplier OTD according KPIs objectives Responsible to request production schedule adjustment in order to achieve customer requirements fluctuations Responsible to keep updated in daily basis the \"Criticos\" report Keep finish goods inventory level according company objectives Maintain customer contact list updated Managing of finish goods cycle counts with accuracy of 99.9% Manage customer packaging Responsible to supply raw materials tracking and checking the MRP runs evaluating right data Ensure suppliers assigned to his / her account do shipments on time according release Responsible of send release to suppliers in weekly basis needed to complete the production plan using SAP Daily tracking visual reorder (VRO) to detect deviations and give proposals to fix them focus on customer protection For local suppliers ensure suppler issue delivery notes or remissions with proper consecutive numbers or identificacion id Address and analyze premium freight situation before authorize using RFE format Update supplier list Responsible to track the cycle counts schedule assigned to ensure and accuracy of at least 99% Responsible for impo expo and logistics for raw material and finished goods Get form supplier all paperwork related for customs clearance Be main contact with brokers and forwarders to ensure all merchandise arrive on time at low cost possible Maintain update all records necessary for international trade guide lines compliance Billing documents validation regarding raw material transportation and broker services Has the authority to stop shipments in case of quality, safety or logistical issues.

Qualifications:

Degree in administration, international trade, logistics, industrial or engineering career. Desirable 3 years managing accounts of OEMs (Ford, Chrysler, GM) as customer service. Customer knowledge (expectations, specifications, platforms, processes, etc). Customer and supplier problem management (delays, complaints, etc). Customer platforms: GM, FORD, Stellantis, Nissan, VW, TIER1, SAP MM, SALES, PP, ASN, Import-Export CTPAT, EDI 830,862,857, inventory management, logistic principles (customer cancellations, material planning, production planning, BOM, ERP, warehousing), English advance

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

Vibracoustic de México S.A. de C.V. Welcome to Freudenberg Without Freudenberg, indoor air would not be as clean, cars would not drive and wounds would not heal as quickly. And these are just three examples from thousands of our applications. Working at Freudenberg: \"We will wow your world!\" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 51,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.