Corporate Customer Service Specialist

Freudenberg Sealing Technologies S.a.s. di Externa Italia S.r.l.u.

Santiago de Querétaro

Sur place

MXN 420 000 - 680 000

Plein temps

Il y a 5 jours

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Résumé du poste

Freudenberg Sealing Technologies S.a.s. di Externa Italia S.r.l.u. in Mexico is seeking a Customer Service/Order Management professional to validate and enter orders, confirm receipt, and coordinate delivery.

You will monitor orders and handle claims and returns, ensuring clear communication between customers and internal production. The ideal candidate has a bachelor’s degree in a relevant field, relevant experience, and professional English skills; experience with master data systems and

Qualifications

Bachelor's Degree in Relevant Field; advanced degree preferred or compensating years of experience.
Specified Years of Industry-relevant professional experience.
Relevant certifications, system experience, and training.
Professional-Level English language skills preferred.

Responsabilités

Conducts order validations and entries
Confirms customer order receipt, creation, and delivery
Monitor and tracks order statuses and manages claim cases and returns
Provides clear and consistent communication between and with customers and internal production
Serves as the primary contact for customers, including cases of issues or escalation
Supports transfer projects and process improvement initiatives
Handles routine maintenance of the Master Data System