Customer Success Manager (Latam)

Conduit; Torreón; On-site; MXN 420,000 - 660,000; Full time

Job summary

Conduit is building the rails for cross-border fintech. This is the second hire on the Customer Success team, serving as the primary contact for API and dashboard clients and solving root causes, not just quick fixes.

You’ll also automate systems, improve processes, and help define customer success as the team scales, collaborating with Engineering, Product, Compliance, Operations, and Sales to deliver a world-class experience.

Qualifications

• 1 to 3 years managing fintech or API clients in a customer success, implementation, or technical account management role
• Proven record turning customer success into revenue outcomes (expansion, retention, or increased transaction volume)
• Ownership mindset in a startup environment
• Comfort with evaluating opportunities to deliver for clients and escalate when needed
• Familiarity with API docs, webhooks, and using tools like Postman
• Clear, confident communication with both technical and business stakeholders
• Comfortable speaking English
• Hands-on experience with CRM and support tools such as HubSpot, Pylon, or similar
• Bonus: familiarity with cross-border payments, stablecoins, KYB/KYC
• Bonus: proficiency in Spanish or Portuguese

Responsibilities

• Serve as the primary contact for production support, onboarding, and activations for API and dashboard clients
• Own the client onboarding journey from kickoff and technical integration through compliance review and first live transactions
• Troubleshoot integration and payment issues, identify root causes, and partner with Engineering and Product to prevent recurrence
• Collaborate across Engineering, Product, Compliance, Operations, and Sales to deliver a world-class customer experience
• Drive engagement with existing clients, learn their roadmaps, and identify opportunities to expand usage and revenue
• Work with CRM, contact center software, and marketing tools to optimize client communications
• Spot repetitive work and replace with automations, playbooks, and scalable documentation
• Track client health and usage, and bring product feedback to shape the roadmap

Skills

Customer success mindset

Communication

Problem solving

Technical understanding

Cross-functional collaboration

English fluency

Tools

HubSpot

Pylon

Job description

About Conduit

Conduit is building the rails that power the next generation of cross-border fintech. Our global USD account infrastructure and payment API are used by fintechs, embedded finance platforms, and financial institutions moving money across LatAm, Africa, and beyond.

We believe in a world of fair economic opportunity, where global commerce can flourish through the frictionless exchange of value. Our first steps toward that vision are enabling drastically faster, cheaper, and more reliable financial services infrastructure — and we're backed by investors who share that conviction, including Dragonfly, Circle, and Coinbase.

We're here to build, and we mean that. We empower our team to act like founders, make bold decisions, and deliver outsized outcomes. If you're energized by hard problems, big markets, and real ownership over your work, you'll fit right in.

Role Overview

This is the second hire on Conduit's growing Customer Success team, and a role with immediate impact on company-wide goals and revenue initiatives. Being this early means rolling up your sleeves and serving as the primary point of contact for our API and dashboard clients. We want someone curious enough to dig into the root cause of an issue and solve it for good, not just apply the immediate fix.

You’ll also have the opportunity to automate systems, improve processes, and help define what customer success looks like at Conduit as the team scales.

What You’ll Do

• Serve as the primary point of contact for production support, onboarding, and activations for our API and dashboard clients
• Own the client onboarding journey, from kickoff and technical integration through compliance review and first live transactions
• Troubleshoot integration and payment issues, identify root causes, and partner with Engineering and Product to keep them from recurring
• Work across every function at Conduit, including Engineering, Product, Compliance, Operations, and Sales, to deliver a world-class customer experience
• Drive engagement with existing clients, learning their roadmaps to find opportunities for Conduit to add value, expand usage, and grow revenue
• Work with CRM, contact center software, and marketing tools to optimize how we manage and communicate with our clients
• Spot repetitive work and replace it with automations, playbooks, and documentation that help the team scale
• Track client health and usage, and bring product feedback and trends back to the team to help shape Conduit's roadmap

Qualifications

• 1 to 3 years of experience managing fintech or API clients in a customer success, implementation, or technical account management role
• A proven record of turning customer success into revenue outcomes, such as expansion, retention, or increased transaction volume
• An ownership mindset. We're a startup, and everyone at Conduit takes things from 0 to 1, even when they've never done it before
• Sound judgment on when to escape, and no hesitation in doing so when we have the opportunity or responsibility to deliver for our clients
• Comfort with technical concepts, such as reading API documentation, understanding webhooks, and using tools like Postman to reproduce issues
• Clear, confident communication with both technical and business stakeholders
• Must be able to be comfortable speaking English (English fluency is preferred)
• Hands-on experience with CRM and support tools such as HubSpot, Pylon, or similar
• Bonus: familiarity with cross-border payments, stablecoins, or KYB/KYC processes
• Bonus: professional proficiency in Spanish or Portuguese

Why Conduit

Conduit is building the infrastructure layer for the next generation of global payments. We're looking for a customer success professional who can turn that momentum into lasting client relationships and revenue growth, and who wants to help build a Customer Success function from the ground up in a market that's moving fast.