Customer Solutions Specialist — Entry-Level Support

Citigroup Inc.; Hermosillo; On-site; MXN 98,000 - 131,000; Full time

Benefits offered by this job

HMO Health Insurance

Life Insurance

Retirement Plan

Transportation Allowance

Rice Allowance

Medical and Dental Allowance

Shift Differential

Staff Loan

Tuition Reimbursement

Bereavement Assistance

Leaves credits

Job summary

Citigroup Inc. in Metro Manila is seeking an entry-level Service Analyst 1 to execute day-to-day customer service activities and ensure adherence to Citi’s policies. You will resolve client inquiries and provide ongoing support in coordination with the Customer Service function.

The role emphasizes compliance with regulations, accurate research, and preparation of reports for senior management while maintaining a high standard of client experience and risk awareness.

Qualifications

• International BPO voice experience is a must.
• Preferably at least 1 year tenure in the current role.
• Experience handling Banking and Financial accounts is a plus but open to other BPO voice backgrounds.
• Conversant in English and comfortable speaking with other nationalities.
• Amenable to working shifts, holidays & weekends (fixed 5-day work week).
• Amenable to working in Bonifacio Global City, Taguig.
• Applicants should be eligible to legally work in the Philippines.

Responsibilities

• Assist with the administration of compliance procedures and control systems for the business review department, including monitoring, researching and responding to compliance related inquiries across all product lines
• Ensure accuracy of research and compliance advice provided to members of sales force team
• Develop information regarding required changes in reports and procedures
• Assist with the preparation of written and verbal reports for senior management on compliance program status, issues, trends and concerns
• Support sales force and management by implementing recommendations concerning changes, improvements and enhancements
• Apply knowledge of how the team interacts with others in order to accomplish Customer Service goals
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Skills

BPO voice experience

English proficiency

Customer service mindset

Job description

Citigroup Inc. in Metro Manila is seeking an entry-level Service Analyst 1 to execute day-to-day customer service activities and ensure adherence to Citi’s policies. You will resolve client inquiries and provide ongoing support in coordination with the Customer Service function.

The role emphasizes compliance with regulations, accurate research, and preparation of reports for senior management while maintaining a high standard of client experience and risk awareness.