Subgerente de Sucursal – Experiencia de Cliente y Ventas

Citigroup Inc.; San Luis Potosí; On-site; MXN 180,000 - 240,000; Full time

Job summary

Citigroup Inc. is seeking a Service Specialist to ensure an excellent level of customer service and manage branch resources to deliver exceptional experiences from client arrival to exit.

The role focuses on promoting Citi products and services, coordinating branch material resources and staff, and upholding risk, security, and compliance standards while driving customer satisfaction metrics.

Qualifications

• 2–4 years of experience in customer service, sales and/or referencing in branches.
• Excellent written and verbal communication.

Responsibilities

• Coordinate the application of the Attention and Operation Model in Branch
• Promote the products / Services of the Institution in the clients' yard and intensify with the clients the promotion to make the use of self-service means.
• Coordinate adequately the material resources and the employees of the Branch.
• Efficiently contribute with the control and security functions with the personnel designated as responsible for this function.
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Skills

Customer service

Communication skills

Education

Bachelor's degree or equivalent experience

Job description

Citigroup Inc. is seeking a Service Specialist to ensure an excellent level of customer service and manage branch resources to deliver exceptional experiences from client arrival to exit.

The role focuses on promoting Citi products and services, coordinating branch material resources and staff, and upholding risk, security, and compliance standards while driving customer satisfaction metrics.