Analista de Soporte Operativo - Atención al Cliente

Citigroup; Ciudad de México; On-site; MXN 180,000 - 280,000; Full time

Job summary

Citigroup in Mexico City is seeking an entry-level Ops Support Specialist 3 to provide day-to-day operations support, including record maintenance, opening of accounts with the Core Team, and liaison with clients and relationship managers.

The role requires 1 year of relevant experience, proficiency with Excel and typing, and strong communication. The position supports a range of products and emphasizes risk awareness and compliance.

Qualifications

• 1 year of relevant experience is required.
• Proficient computing and typing skills are expected.
• Ability to adapt to new technology quickly and seamlessly.
• Clear and concise written and verbal communication skills.
• Ability to work with others to complete assigned tasks.

Responsibilities

• Document processes in an accurate and detailed manner following established procedures.
• Identify process gaps requiring escalation and offer potential solutions.
• Assist with inventory management and workflow needs based on risk priority and service levels.
• Support a range of products and services.
• Analyze problems and formulate solutions through research and investigation.
• Navigate, test and execute moderately complex databases, spreadsheets, and systems.
• Ensure accurate and timely account handling.
• Assist in activities that help reduce organizational impact or loss.
• Adhere to risk controls, laws, regulations and Citi policies, escalating issues with transparency.

Skills

Teamwork

Proactivity

Adaptability

Written and verbal communication

Collaboration

Education

High School diploma or equivalent

Tools

Microsoft Excel

Typing

Job description

Citigroup in Mexico City is seeking an entry-level Ops Support Specialist 3 to provide day-to-day operations support, including record maintenance, opening of accounts with the Core Team, and liaison with clients and relationship managers.

The role requires 1 year of relevant experience, proficiency with Excel and typing, and strong communication. The position supports a range of products and emphasizes risk awareness and compliance.