Customer Service Specialist/ Supervisor

YQN; México; Presencial; MXN 240.000 - 360.000; Jornada completa

Descripción de la vacante

YQN is seeking a customer service oriented logistics professional in Mexico City to manage import/export operations, declarations and bill of lading release for ocean/air freight. You will work with the service team to support local orders and data maintenance, ensuring accurate charges and carrier settlements.

Fluency in Spanish and conversational English are required. Candidate should have at least an associate diploma and 2 years in international freight forwarding, with knowledge of Mexican

Formación

• Associate diploma or above; majors in International Trade, Logistics Management, Business Administration or related fields are preferred.
• Minimum 2 years of customer service experience in international ocean freight forwarding; familiar with local import/export procedures and customs declaration in Mexico.
• Eligible to work in Mexico without restrictions.
• Fluent in Spanish, with conversational English proficiency for daily communication.
• Result-oriented, self-motivated, with strong customer service awareness and ability to work under pressure.

Responsabilidades

• Handle operations, customs declaration and bill of lading cargo release for import and export goods in Mexico.
• Be familiar with import and export business workflows for sea freight, air freight, special containers and breakbulk vessels.
• Be proficient in recording receivable charges, analyzing and confirming payable charges to carriers.
• Cooperate with the customer service team to provide local order support and complete system data maintenance.
• Undertake other customer service tasks assigned by the company and supervisors.

Conocimientos

Customer service

Communication

Attention to detail

Educación

Associate diploma or above

Descripción del empleo

Job Responsibilities

Handle operations, customs declaration and bill of lading cargo release for import and export goods in Mexico.

Be familiar with import and export business workflows for sea freight, air freight, special containers and breakbulk vessels.

Be proficient in recording receivable charges, analyzing and confirming payable charges to carriers.

Cooperate with the customer service team to provide local order support and complete system data maintenance.

Undertake other customer service tasks assigned by the company and supervisors.

Job Requirements

Associate diploma or above; majors in International Trade, Logistics Management, Business Administration or related fields are preferred.

Minimum 2 years of customer service experience in international ocean freight forwarding; familiar with local import/export procedures and customs declaration in Mexico.

Eligible to work in Mexico without restrictions.

Fluent in Spanish, with conversational English proficiency for daily communication.

Result-oriented, self-motivated, with strong customer service awareness and ability to work under pressure.