Bilingual Customer Service Representative

VIPE Consultores; Naucalpan de Juárez; Híbrido; MXN 213.000 - 255.000; Jornada completa

Descripción de la vacante

VIPE Consultores is seeking a Customer Service Representative to track new orders, coordinate with sales, manage supplier relationships, and ensure on-time deliveries while supporting inventory control in a hybrid Mexico-based role.

The ideal candidate has 3+ years in international freight or freight forwarding, knows Incoterms 2021 and ISO 9001:2015, holds a degree in International Relations or International Business, and demonstrates advanced English.

Formación

• 3+ years in international freight (land/sea/air) or freight forwarding.
• Knowledge of Incoterms 2021 and ISO 9001:2015.
• Degree in International Relations or International Business.
• Advanced level of English.

Responsabilidades

• Provide logistical support for new orders by organizing timely shipments.
• Serve as the primary contact with customers to assess needs and close new sales.
• Maintain up-to-date documented processes in the system.
• Monitor inventory and purchase orders to meet customer forecasts.
• Manage purchase order files.
• Negotiate routes with carriers to optimize costs.
• Verify prices with suppliers and manage PO files.
• Assist with collection of outstanding accounts receivable.

Conocimientos

Experience in international freight

Incoterms 2021 knowledge

ISO 9001:2015 knowledge

Advanced English

Educación

Degree in International Relations or International Business

Descripción del empleo

Requirements:

• At least 3 years of experience in international freight (land, sea, air), imports and exports, or as a freight forwarder
• Knowledge of Incoterms 2021 and ISO 9001:2015
• Degree in International Relations or International Business
• Advanced English

Job Objective:

The Customer Service Representative is responsible for tracking new orders from the clients under their supervision. They must communicate effectively with sales representatives to understand the needs of each account. They must maintain good relationships with suppliers to secure competitive pricing, schedule delivery dates, and ensure a high level of service. They must assist with the collection of outstanding accounts receivable and maintain the inventory levels necessary for operations. They must ensure that all documentation related to each transaction is properly managed.

Responsibilities:

• Provide logistical support for new orders by organizing timely shipments
• Serve as the primary point of contact with customers to assess their needs and act as the first point of contact for closing new sales
• Maintain documented and up-to-date processes in the system
• Monitor inventory and purchase orders to ensure stock levels always meet customer forecasts
• Manage purchase order files
• Negotiate new routes with carriers to optimize costs
• Verify prices agreed upon with suppliers
• $21,000mxn per month, with benefits exceeding the legal minimum.

Schedule:

Monday through Friday, 8 a.m. to 5 p.m.

Work Location:

Hybrid work model: some days of the week are worked from home, while others are spent in person at the Parque Industrial Naucalpan, en Naucalpan, Edo Mex.