Customer Service Specialist- 2 Days Off

Alorica Mx; Tlaquepaque; Hybrid; MXN 223.000 - 257.000; Vollzeit

Benefits dieser Stelle

Christmas bonus

Vacation premium

Vacation days and holidays

Vision and Dental Assistance

Life Insurance

Healthcare Insurance

Food/Pantry vouchers

Restaurant vouchers

Savings Fund

Zusammenfassung

Arrow in Mexico is hiring for a Customer Support role. You will provide expert internal and external customer service and sales support to the Inside Sales Team and customer engagements. The role covers the Order to Invoice process, NCNR/COP setups, and coordination of forecasts and reports with Infosys.

You will also assist with quotes, contract signatures, and post-delivery issue resolution. A 2-year degree and 2–3 years of experience are typical, with a hybrid work arrangement (3 days in

Qualifikationen

• 2-year degree required.
• 2–3 years of experience.
• Fluent English communication.
• Intermediate knowledge of Microsoft Excel.

Aufgaben

• Provide expert customer service and sales support to the Inside Sales Team and customer engagements.
• Manage Order to Invoice process including order entry, NCNR and COP setups, and handling of various order formats.
• Coordinate forecasts, reports, and expedite processes with internal teams; support contract renewals and pricing setup.
• Assist Inside Sales with quote-to-order objectives, including loading SDT quotes and coordinating contract signatures with legal.
• Handle RMA, CAR, FQR analyses and post-delivery issue resolution; manage inventory and part status updates.

Kenntnisse

Customer service

Fluent English

Ausbildung

2-year degree

Tools

Microsoft Excel

Jobbeschreibung

**Position:**
Customer Support
**Job Description:**
**Why You'll Love This Role**
Strong businesses are built on strong support teams. At Arrow, our Business Support professionals help drive operational excellence by connecting people, improving processes, and enabling collaboration across our global organization. Whether you're supporting business operations, coordinating projects, or helping teams work more efficiently, you'll contribute to continuous improvement, deliver exceptional service, and help build a more agile, connected, and innovative business.
**What You’ll Do:**
Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier.
Responsible for the Order to Invoice Process including but not limited to: Order entry & maintenance (outside of Infosys), value added order entry & follow up, not first articles; managing inbound customer order formats (excel, pdf, fax, etc); work submits SSRQ (SIMS Setup Request) which includes Value Added, NCNR (Non-Cancellable, Non-Returnable), and COP (Customer Owned Parts); NCNR set up and filing, and set up of MyArrow accounts and PCPRCE 2 (Customer Part and Pricing System) maintenance for contract pricing.
Support sales team with direct customer contact within Planned Demand and Quality assurance processes. Includes coordinating the e-Compass and Forecast Response reports with Infosys, providing first point of escalation after initial set of expedites, complete bond requests from Inside Sales, manage Dropped Part, New Part, and Item Status Change reports; own the manual inventory sweep process from IPS (In-Plant Store) or consignment and coordinate contract refresh clauses. Handle branch service requests (sure ship and sure receipt), RMA (Return Material Authorization), initiate CAR (Corrective Action Request) FQR (Field Quality Request) analysis, submit Customer Surveys (NAFTA, ISO Cert's, Quality, etc) and correct post-delivery issues (wrong carrier, wrong packaging, wrong shipping account, etc) while working origin of any SMI (Slow Moving Inventory) and Sludge
Assist Inside Sales with overall Quote to Order objectives including loading SDT (Sales Desktop) quotes under 50-line items, forwarding quotes in PDF format to Quote Center, monitoring PM views, updating quote extensions, ordering samples and coordinating contract signature completion with legal.
**Who We Are Looking For:**
Typically requires a 2-year degree and 2-3 years of experience.
Has developed knowledge and skills through formal training or considerable work experience.
Works within established procedures with a moderate degree of supervision.
Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions.
Intermediate knowledge of Microsoft Excel.
Ability to communicate fluently in English.
**Work Arrangement:**
Hybrid: 3 days in office / 2 days from home
**What's In It For You**
At Arrow, we're committed to helping our employees thrive, both at work and beyond. Along with competitive compensation, we offer a range of benefits that support your health, financial well being, work-life balance, and professional growth. Your benefits may include:
30 days of Christmas bonus
40% vacation premium
12 vacation days plus 2 floating days, sick days and holidays
Vision and Dental Assistance
Life Insurance
Healthcare Insurance
10% Food/Pantry Vouchers
Restaurant Vouchers
13% Savings Fund
**About Arrow**
We believe new technologies have the power to make life not only different, but better. At Arrow, we're helping make that future possible. We enable customers and suppliers to design and distribute technology around the world, connecting people, ideas, and innovation to solve real-world challenges. Guided by our purpose of making the benefits of technology accessible to all, we provide expertise, solutions, and connections that help shape what's next. As a global technology solutions provider, Arrow offers opportunities to learn, collaborate, and build a meaningful career while making an impact around the world.
**Life at Arrow**
At Arrow, we believe innovation starts with people. We create an environment where collaboration, curiosity, and continuous learning help our employees grow and make a meaningful impact every day. From your first day, you'll have opportunities to build new skills, work alongside talented teams around the world, and contribute to technology that helps shape a better future. Because when our people grow, innovation moves forward.
**Annual Hiring Range/Hourly Rate:**
$19,991.67 - $23,000.00 MXN Monthly
Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.
**EEO Statement:**
Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico ( ))
**Location:**
MX-JAL-Tlaquepaque, Mexico (Guadalajara office)
**Time Type:**
Full time
**Job Category:**
Business Support
**EEO Statement:**
Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy)
Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.