Customer Service & Solutions Specialist

Watlow; Santiago de Querétaro; On-site; MXN 220,000 - 300,000; Full time

Job summary

Watlow in Mexico is seeking a dedicated Customer Service Representative to provide daily support for inquiries related to Watlow products and services. You will be a key liaison between customers and internal teams to ensure a positive experience aligned with The Watlow Way.

Responsibilities focus on timely issue resolution, order processing, tracking shipments, and collaboration with production to meet customer needs while upholding Watlow values in every interaction.

Qualifications

• Bachelor's degree or 1–3 years of related experience.
• Proficiency in English required.
• Strong communication, problem-solving, and interpersonal skills.
• Proficient in Microsoft Office.
• Eagerness to learn, collaborate, and contribute to a positive team environment.

Responsibilities

• Respond to customer inquiries and complaints regarding Watlow products and services.
• Investigate and resolve customer issues in a timely and professional manner.
• Create and process orders, standard quotes, credits, and other customer-related transactions.
• Manage order confirmations, changes, or cancellations—may involve accessing customer websites.
• Track shipments, open orders, and rework status as needed.
• Release Manufacturing Orders (MOs), check for material shortages, and coordinate with production teams.
• Collaborate with internal departments to champion customer needs.
• Advocate for the customer within the organization and support root cause analysis efforts.
• Participate in process improvement initiatives and support continuous learning.
• Uphold company policies, procedures, and model Watlow’s values in every interaction.

Skills

English proficiency

Communication

Problem solving

Interpersonal skills

Team player

Customer service mindset

Education

Bachelor's degree in related field

Tools

Microsoft Office

Job description

Watlow in Mexico is seeking a dedicated Customer Service Representative to provide daily support for inquiries related to Watlow products and services. You will be a key liaison between customers and internal teams to ensure a positive experience aligned with The Watlow Way.

Responsibilities focus on timely issue resolution, order processing, tracking shipments, and collaboration with production to meet customer needs while upholding Watlow values in every interaction.