Customer Service Rep - Master Data

Watlow; Santiago de Querétaro; Presencial; MXN 201.000 - 312.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bi-weekly pay

Health insurance

Dental insurance

Vision insurance

Savings fund 13%

Grocery vouchers 10%

Vacation days increase yearly

Vacation bonus 50%

End of year bonus

Legal benefits

Descripción de la vacante

Watlow Mexico, located in Querétaro, seeks a Customer Service Rep - Master Data to compile, update, and maintain data across multiple ERP platforms and workflows. You will perform quality checks, resolve data discrepancies, and support governance initiatives while coordinating with cross-functional teams.

The role emphasizes accurate data entry, process documentation, and ongoing improvement, with opportunities for professional development within a global industrial technology leader.

Formación

• 1-2 years of data validation and migration experience.
• Knowledge of data entry processes and ERP systems.
• Proficient in Microsoft Excel; ability to learn new data systems.
• Strong attention to detail with the ability to identify, research, and resolve data discrepancies.
• Ability to manage multiple data entry tasks and deadlines with minimal supervision.
• Effective written and verbal communication skills to exchange straightforward information.
• Advanced business English skills (both written and spoken).

Responsabilidades

• Enter, update, and maintain accurate data across multiple systems and databases.
• Perform quality checks to ensure data accuracy and compliance.
• Research and resolve data discrepancies or missing information.
• Handle data-related requests within SLAs.
• Generate routine reports and dashboards from entered data.
• Coordinate data entry workflows with other teams and prioritize tasks.
• Support data governance, quality, and audit activities.
• Collaborate with business and IT partners to ensure data consistency and control compliance.
• Follow and refine data entry procedures and participate in improvements.

Conocimientos

Data validation

Data migration

Excel

Attention to detail

Multi-tasking

Communication (written & verbal)

Business English

Herramientas

Oracle ERP

Macpac

M1

Epicor

Kiss flow

Descripción del empleo

Why work at Watlow? Would you like to work in the fascinating world of industrial technology? Watlow is a global leader in technology and manufacturing. For over 100 years, we have been dedicated to providing world-class engineering through innovative thermal products and systems that drive our customers' success and improve people's lives around the world.

Why work at Watlow? Would you like to work in the fascinating world of industrial technology? Watlow is a global leader in technology and manufacturing. For over 100 years, we have been dedicated to providing world-class engineering through innovative thermal products and systems that drive our customers' success and improve people's lives around the world. Our corporate values guide us at all times: Always do the right thing, Learn and improve continuously, Respect everyone, and Lead with service and humility. At Watlow Mexico, we offer a positive work environment, cutting-edge technology, and excellent professional development opportunities at our three plants located in El Marqués, Querétaro. The Customer Service Rep - Master Data enters, updates, and maintains data across multiple systems and databases, including ERP platforms (Macpac, Oracle, M1, Epicor) and workflow tools such as Kiss flow, to ensure data accuracy, consistency, and compliance. This role performs quality checks, researches and resolves data discrepancies, generates routine reports, and coordinates data entry workflows with other teams. The Data Entry Administrator also supports data governance and audit activities, follows and helps refine data entry procedures, and provides guidance to Associate-level team members as needed.

Essential Duties And Responsibilities

• Enter, update, and maintain accurate data across multiple systems and databases.
• Perform quality checks on data to ensure accuracy, consistency, and compliance.
• Research and resolve data discrepancies or missing information.
• Handle data-related requests and inquiries within agreed service level agreements (SLAs).
• Generate routine reports and summaries (e.g., KPIs, audit data, dashboards) from entered data.
• Coordinate data entry workflows with other teams or departments and prioritize multiple tasks with minimal supervision.
• Support data governance, data quality, and audit activities.
• Collaborate with business and IT partners to ensure data consistency and control compliance.
• Follow and help refine data entry procedures, keep process documentation up to date, suggest enhancements, and participate in improvement initiatives, transitions, and projects.

Required Qualifications

• 1-2 years of related experience in data validation and migration
• Working knowledge of data entry processes and database/ERP systems, developed through formal training or job experience.
• Proficient in Microsoft Office, especially Excel, with the ability to learn new data systems and software.
• Strong attention to detail with the ability to identify, research, and resolve data discrepancies.
• Ability to manage multiple data entry tasks and deadlines with minimal supervision.
• Effective written and verbal communication skills to exchange straightforward information with team members and business partners.
• Advanced business English skills (both written and spoken)

Preferred Qualifications

• Experience with ERP systems (Oracle) and workflow/routing tools
• Experience supporting data governance, audit, or continuous improvement initiatives.

Benefits: The Watlow Total Compensation Plan

Benefits

Your and your family's health, well-being, and financial stability are a priority for us. The Watlow Total Compensation Plan includes competitive compensation and a range of benefits to enhance your career:

• Salary paid bi-weekly
• Major and minor medical insurance
• Dental insurance
• Vision insurance
• Savings fund (13%)
• Grocery vouchers (10%)
• Vacation days: 1st year - 13 days (Increasing each year according to the law + 1 additional day)
• Vacation bonus (50%)
• End of year bonus: 27 days
• Legal benefits