Customer Service Representative – Spare Parts Mining And Material

Abb; Mérida; On-site; MXN 180,000 - 280,000; Full time

Benefits offered by this job

Performance Bonus

Saving fund

Paid parental leave

Life insurance

Retirement plan

Health and dental insurance

Wellbeing program

Flex days

Employee Assistance Program (PAE)

Access to development platforms: Spark

Job summary

ABB in Merida, Yucatan, is seeking a Customer Service Representative for the Spare Parts team. You will handle spare parts inquiries, quotations, and orders while ensuring a high standard of customer experience and collaboration with logistics and automation services.

Join a fast-paced team supporting ABB’s Mining and Material division, with opportunities to grow in ERP/CRM usage and cross-functional coordination within procurement and supply chain.

Qualifications

• 2–4 years of customer service or order management experience in a technical or industrial environment.
• Strong English communication skills (written and verbal) with a customer‑first mindset.
• Proficiency with ERP and CRM systems (SAP experience preferred).
• Bachelor's degree in a related field or equivalent experience.
• Familiarity with automation, electrical, or industrial equipment is a plus.
• Knowledge of ABB products and supply chain processes is advantageous.

Responsibilities

• Serve as the primary point of contact for customers seeking spare parts for automation products.
• Provide product identification support and guide options when components are obsolete or superseded.
• Prepare, issue, and follow up on quotations for spare parts and replacements.
• Process purchase orders accurately in ABB’s ERP/CRM systems (e.g., SAP, Salesforce).
• Track order status, lead times, and logistics updates; communicate changes promptly.
• Collaborate with Supply Chain and Procurement to manage stock levels and backorders.

Skills

Customer service

Order management

ERP systems

CRM systems

Attention to detail

English communication

Education

Bachelor's degree

Tools

SAP

Salesforce

Job description

What we believe in

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.

Your Role: Own the Challenge

The Customer Service Representative (CSR) for the Spare Parts team plays a critical role in supporting customers, service partners, and internal stakeholders within ABB’s Mining and Material division. This position ensures timely and accurate processing of spare parts inquiries, quotations, and orders while delivering a high standard of customer experience aligned with ABB’s service values. The CSR acts as a key liaison between customers, logistics, supply chain, and the automation service team to maintain smooth operations and strong customer relationships.

The work model for the role is

#LI-Onsite This role is contributing to the Automation Process Industries division in Merida, Yucatan.

You will be mainly accountable for

• Serve as the primary point of contact for customers seeking spare parts for automation products (e.g., drives, motors, PLCs, robotics components, safety systems, etc.).
• Provide product identification support, troubleshoot part-related inquiries, and guide customers through options when components are obsolete or superseded.
• Prepare, issue, and follow up on quotations for spare parts, repairs, and replacement components.
• Process purchase orders accurately in ABB’s ERP/CRM systems (e.g., SAP, Salesforce).
• Track order status, lead times, logistics updates, and delivery milestones; proactively communicate changes or delays.
• Ensure pricing accuracy and adherence to ABB commercial policies.
• Engage with approved third‑party suppliers to request quotations and gather pricing, availability, and lead‑time information to support customer inquiries and order processing.
• Validate part numbers, availability, and compatibility using ABB databases, technical documentation, and engineering references.
• Collaborate with the Supply Chain and Procurement teams to manage stock levels, backorders, and alternative sourcing.
• Coordinate with warehouses and logistics teams to ensure correct and timely shipment of parts.

Our team dynamics

You will join a dynamic, talented, high performing team, where you will be able to thrive.

Qualifications for the role

• 2–4 years of customer service or order management experience in a technical or industrial environment.
• Strong English communication skills (written and verbal) with a customer‑first mindset.
• Proficiency with ERP and CRM systems (SAP experience preferred).
• Detail‑oriented with strong organizational and follow‑up skills.
• Ability to interpret technical documents such as part lists, drawings, and product catalogs.
• Bachelor's degree.
• Preferably: Experience supporting automation, electrical, or industrial equipment.
• Familiarity with ABB products (drives, motors, PLCs, robotics, safety systems).
• Background in supply chain, logistics, or inventory coordination.
• Post‑secondary education in business, engineering technology, or a related field.

What’s in it for you?

We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger. We value people from different backgrounds. Could this be your story?

Benefits

• Performance Bonus
• Saving fund
• Paid parental leave
• Life insurance
• Retirement plan
• Health and dental insurance
• Wellbeing program
• Flex days
• Employee Assistance Program (PAE)
• Access to development platforms: Spark, Harvard Manager Mentor and English Learning EF English Live School (EF)

More about us

ABB’s Automation business enables the operation of large and complex industrial infrastructures that deliver essential resources, from energy and materials to water and manufactured goods. The business area offers a broad range of automation, electrification and digital solutions and services for process, hybrid and maritime industries, including industry‑specific integrated control and software, machine automation technologies, as well as measurement and analytics solutions. Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.