Automation Spare Parts CSR: Customer Support & Orders

Abb; Mérida; On-site; MXN 180,000 - 280,000; Full time

Benefits offered by this job

Performance Bonus

Saving fund

Paid parental leave

Life insurance

Retirement plan

Health and dental insurance

Wellbeing program

Flex days

Employee Assistance Program (PAE)

Access to development platforms: Spark

Job summary

ABB in Merida, Yucatan, is seeking a Customer Service Representative for the Spare Parts team. You will handle spare parts inquiries, quotations, and orders while ensuring a high standard of customer experience and collaboration with logistics and automation services.

Join a fast-paced team supporting ABB’s Mining and Material division, with opportunities to grow in ERP/CRM usage and cross-functional coordination within procurement and supply chain.

Qualifications

• 2–4 years of customer service or order management experience in a technical or industrial environment.
• Strong English communication skills (written and verbal) with a customer‑first mindset.
• Proficiency with ERP and CRM systems (SAP experience preferred).
• Bachelor's degree in a related field or equivalent experience.
• Familiarity with automation, electrical, or industrial equipment is a plus.
• Knowledge of ABB products and supply chain processes is advantageous.

Responsibilities

• Serve as the primary point of contact for customers seeking spare parts for automation products.
• Provide product identification support and guide options when components are obsolete or superseded.
• Prepare, issue, and follow up on quotations for spare parts and replacements.
• Process purchase orders accurately in ABB’s ERP/CRM systems (e.g., SAP, Salesforce).
• Track order status, lead times, and logistics updates; communicate changes promptly.
• Collaborate with Supply Chain and Procurement to manage stock levels and backorders.

Skills

Customer service

Order management

ERP systems

CRM systems

Attention to detail

English communication

Education

Bachelor's degree

Tools

SAP

Salesforce

Job description

ABB in Merida, Yucatan, is seeking a Customer Service Representative for the Spare Parts team. You will handle spare parts inquiries, quotations, and orders while ensuring a high standard of customer experience and collaboration with logistics and automation services.

Join a fast-paced team supporting ABB’s Mining and Material division, with opportunities to grow in ERP/CRM usage and cross-functional coordination within procurement and supply chain.