Service Engineer

ABB; Mérida; Vor Ort; MXN 600.000 - 900.000; Vollzeit

Benefits dieser Stelle

Performance Bonus

Saving fund

Paid parental leave

Life insurance

Retirement plan

Health and dental insurance

Wellbeing program

Flex days

Employee Assistance Program

Access to development platforms: Spark

Zusammenfassung

ABB is seeking an experienced Service Engineer for its Hoisting Service Team in Merida. You will work on mine hoist systems, focusing on electrical powertrain and controls, with hands-on support at customer sites and remote analysis as needed.

You will participate in ongoing maintenance, installations, and commissioning activities, collaborating with a high-performing team. Strong English skills and a 5-year background in industrial systems are essential.

Qualifikationen

• Minimum of 5 years of related experience with industrial systems.
• Mine hoist systems knowledge and experience are a definite asset.
• Excellent English communication skills including the ability to write reports and speak effectively before customers or employees.

Aufgaben

• Be the key point of contact for all technical aspects after system start-up and lead the maintenance program for hoist systems.
• Provide on-site or remote technical support for installation, commissioning and routine maintenance.
• Conduct hoisting system inspections and audits to ensure proper operation and safety levels.
• Consult with customers on the best service solutions per standard processes and safety guidelines.
• Identify potential equipment failures and take corrective actions to prevent recurrences and improve reliability.
• Report work done promptly and follow up as needed.
• Suggest product, quality, and service improvements and discuss with management.
• Provide hands-on support at customer sites.

Kenntnisse

Customer focus

English communication

Ausbildung

Bachelor's degree

Tools

Mine hoist systems

Jobbeschreibung

This position reports to:

Operations Manager

What We Believe In

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.

Your Role: Own the Challenge

You will execute service work as part of the ABB Hoisting Service Team specializing in mine hoist systems. You will learn and be involved on the complete hoisting system including mechanics and hydraulics with a specific focus on electrical powertrain and controls.

The work model for the role is:

This role is contributing to the Automation Process Industries division in Merida, Yucatan.

You will be mainly accountable for:

• This role will be the key point of contact for all technical aspects after the system start-up as well as leading the maintenance program for the hoist systems.
• Providing on-site or remote technical support for installation and commissioning of equipment and routine maintenance independently, identifying technical problems and make analysis through remote or on-site activity in different Service categories.
• Conduction hoisting system inspections and audits to ensure proper operation and safety level of the system.
• Consulting with and advising customers on the best service solutions in accordance with standard processes, procedures and safety guidelines.
• Identifying potential equipment failures and taking corrective actions, troubleshooting complex equipment failures, and making recommendations to avoid the problem in the future.
• Reporting work done in a timely manner and following up when needed.
• Making suggestions for product, quality, and customer service improvements, and discussing them with management.
• Require hands-on support at customer sites.

Our team dynamics

You will join a dynamic, talented, high performing team, where you will be able to thrive.

Qualifications For The Role

• Minimum of 5 years of related experience with industrial systems.
• Mine hoist systems knowledge and experience are a definite asset. -
• Strong customer focus and the ability to relate well to customer needs.
• Bachelor's degree
• Excellent English communication skills including the ability to write reports and speak effectively before customers or employees.
• Strong customer focus and the ability to relate well to customer needs. Must be able to work in a multi-disciplined service environment often under pressure filled conditions.
• Availability for travel requirement

What's in it for you?

We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger.

We value people from different backgrounds. Could this be your story?

Benefits

• Performance Bonus
• Saving fund
• Paid parental leave
• Life insurance
• Retirement plan
• Health and dental insurance
• Wellbeing program
• Flex days
• Employee Assistance Program (PAE)
• Access to development platforms: Spark, Harvard Manager Mentor and English Learning EF English Live School (EF)

More About Us

ABB’s Automation business enables the operation of large and complex industrial infrastructures that deliver essential resources, from energy and materials to water and manufactured goods.

ABB's Mine Hoist Systems team delivers solutions and services ensuring our customers get the most out of their investment. Our hoisting solutions help improve safety and productivity of the mines while reducing maintenance and energy costs. Deep domain knowledge enables us to truly understand and address our customers’ challenges and opportunities.

Our Hoisting Service Team supports customers with their ABB hoisting systems and solutions throughout North America. Our customers operate 24x7 and rely on ABB to support from installation and initial start-up, through to life-cycle services to maximize the availability of the solutions provided by ABB and optimize their operations.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.