Customer Service Representative

Old World Door de México S.A. de C.V.; Tijuana; On-site; MXN 167,000 - 234,000; Full time

Job summary

Old World Door de México S.A. de C.V. in Tijuana seeks a dedicated Customer Service Associate to ensure customer needs are addressed and orders are tracked from entry to shipment. You will handle inquiries, provide timely solutions, and keep the team updated on order status.

Requires a high school diploma, at least 1 year in a similar role, and bilingual English/Spanish. Wood manufacturing experience is a plus; candidates should be organized, calm under pressure, and punctual.

Qualifications

• Completed high school.
• Minimum 1 year experience in similar position.
• Wood manufacturing experience is a plus.
• Bilingual English/Spanish 100%

Responsibilities

• Provide high level Customer Service; ensure customer needs are taken care of.
• Answer phone calls and provide solutions as advised by GM and VP, including status and updates.
• Follow up on Customer orders and provide efficient information to the team and Customers.
• Update each order daily with notes and notifications in Quick Base.
• Follow up on and update shipping, provide status on CSOs and work orders.
• Maintain diplomacy and tact with upset or escalated callers.

Skills

Excellent communication skills

Organized

Detail oriented

Ability to solve problems

Ability to work under pressure

Punctuality

Bilingual English/Spanish

Education

Completed high school

Tools

Quick Base

Job description

• Provide high level Customer Service; making sure customer needs are taking care off
• Needs to answer each phone call and provide solutions to each customer (advised by general manager and Vice president of company), status, updates, etc.
• Follow up on Customer orders, providing efficient information to each order to the team and Customers
• Update each order in a daily basis with notes, notifications, etc., in our Quick Base system (will get train to use system)
• Follow up on and update shipping, provide customers with status on Customer Service Orders (CSO) and work orders (WO)
• Maintain diplomacy and tact while dealing with upset or escalated callers
• Completed high school
• Minimum 1 year experience in similar position, wood manufacturing is a plus
• Ability to solve problems
• Excellent Communication skills
• Organized
• Detail oriented
• Ability to work under pressure
• Punctuality
• Must be Bilingual English/Spanish 100%