Customer Service Support

Smurfit Westrock Packaging Solutions; Guadalupe; On-site; MXN 180,000 - 280,000; Full time

Job summary

Smurfit Westrock Packaging Solutions is seeking a Customer Service Support to process customer orders in the system and verify inventories, ensuring timely deliveries. The role sits within the Customer Service Center reporting to North American operations.

The candidate will manage sales orders, backlogs, billing, inventory reports, and coordinate with Replenishment and Receiving/Shipping to mitigate delivery risks. Strong English and Office 365/ERP proficiency are required.

Qualifications

• Advanced level of English (C1) is required.
• Proficiency in Office 365 (Outlook, Team, Excel), ERP.
• Customer service oriented.
• Able to identify the urgency of tasks and prioritize the various tasks/demands accordingly.

Responsibilities

• Sales Orders Entry.
• Manage Backlog and follow Backorders.
• Billing activities (upload invoices into customer portals).
• Inventory reports (manage inventory levels).
• Proactively identify possible issues impacting customer delivery dates and work with cross functional teams to mitigate risk.
• Handling customer requests such as deliveries appointments, quotes, etc.

Skills

English (C1)

Customer service

Prioritization

Education

Bachelor's degree

Tools

Office 365

ERP

Job description

The position:

The Customer Service Support is mainly in charge of processing customer orders in the system, as well as verifying inventories and following up on back orders with the necessary departments such as Replenishment and Receiving/Shipping, thus ensuring that customers receive their orders in a timely manner. The position will be part of the Customer Service Center, which reports to North American operations.

Main responsibilities:

• Primary responsibility will be Sales Orders Entry.
• Manage Backlog and follow Backorders.
• Billing activities (upload invoices into customer portals).
• Inventory reports (manage inventory levels).
• Proactively identify possible issues impacting customer delivery dates and work with cross functional teams to mitigate risk.
• Handling customer requests such as deliveries appointments, quotes, etc.

What you need to succeed:

• Advanced level of English (C1) is required.
• Proficiency in Office 365 (Outlook, Team, Excel), ERP.
• Internal and external customer knowledge (desirable).
• Customer service oriented.
• Able to identify the urgency of tasks and prioritize the various tasks/ demands accordingly

Requirements

Higher Education - Bachelor's Degree