Customer Service Representative

Placas Termodinámicas, S.de R.L de C.V.; Mexicali; On-site; MXN 201,000 - 268,000; Full time

Job summary

Placas Termodinámicas, S.de R.L de C.V. seeks a Customer Service Representative to join our Mexicali team. The ideal candidate will manage customer inquiries, resolve issues promptly, and maintain professional client communication.

Excel proficiency is required to develop formulas and queries that support efficient service operations. You will confirm order statuses to customers via email or our portal, ensuring clear updates and high satisfaction.

Qualifications

• Experience in customer service, call centers, or other client-facing roles is preferred.
• English proficiency, with the ability to conduct professional conversations.
• Strong Excel skills for formulas and queries to support accurate and efficient customer service operations.

Responsibilities

• Handle customer inquiries and resolve issues efficiently.
• Communicate and confirm order statuses to customers via email or portal.

Skills

Customer service experience

English proficiency

Positive attitude

Tools

Excel

Job description

We are seeking a dedicated, customer‑focused individual to join our team as a Customer Service Representative. The ideal candidate will manage customer inquiries, resolve issues efficiently. Additionally, the candidate should be proficient in Excel, with strong logical skills for developing formulas and queries to support accurate and efficient customer service operations.

Communicate and confirm to the customer the status of their purchase orders, either via email, portal or both

• Experience in customer service, call centers, or other client‑facing roles is preferred
• English proficiency, with the ability to conduct professional conversations
• Advanced proficiency in Excel, with strong logical skills for developing formulas and queries
• Positive attitude and customer-oriented mindset