Customer Service Representative Jr.

Home Comfort Group; México; Presencial; MXN 180.000 - 240.000; Jornada completa

Descripción de la vacante

Home Comfort Group in Mexico is seeking a customer service/order processing specialist to accurately enter and process customer orders, provide timely updates, and coordinate with sales and supply chain to resolve issues.

The role emphasizes working in a fast-paced environment with strong English communication, prioritization skills, and a focus on maintaining order accuracy and customer satisfaction.

Formación

• Bachelor’s degree in Business or a related field, or equivalent experience.
• Minimum of 1 year of customer service experience, preferably in a manufacturing environment.
• Proficiency in English and strong communication skills.
• Detail-oriented with excellent problem-solving abilities.
• Ability to work in a fast-paced environment and effectively prioritize tasks

Responsabilidades

• Enter and accurately process customer orders through relevant systems.
• Provide timely updates and confirmation to customers regarding their orders.
• Coordinate with sales, supply chain, and back-office teams to resolve any issues.
• Monitor order status and manage pending orders effectively.
• Address and resolve customer complaints promptly and professionally

Conocimientos

Customer service

Communication skills

Problem solving

Attention to detail

Prioritization

Educación

Bachelor’s degree in Business or related field

Descripción del empleo

Enter and accurately process customer orders through the relevant systems.

Provide timely updates and confirmation to customers regarding their orders.

Coordinate with sales, supply chain, and back-office teams to resolve any issues.

Monitor order status and manage pending orders effectively.

Address and resolve customer complaints promptly and professionally.

Qualifications

Bachelor’s degree in Business or a related field, or equivalent experience.

Minimum of 1 year of customer service experience, preferably in a manufacturing environment.

Proficiency in English and strong communication skills.

Detail-oriented with excellent problem-solving abilities.

Ability to work in a fast-paced environment and effectively prioritize tasks

Additional Information

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