Customer Service Representative

Donaldson; Ciénega de Flores; Presencial; MXN 240.000 - 400.000; Jornada completa

Descripción de la vacante

Donaldson in Mexico is seeking a customer service professional to ensure timely follow-up on purchase orders, shipments, and invoicing while meeting service levels. You will collaborate with Planning, Production, Logistics, and Sales to ensure product availability and demand fulfillment.

Responsibilities include responding to inquiries via phone, email, or chat; resolving complaints; processing orders and returns; maintaining records; and meeting performance metrics.

Formación

• Bachelor's degree in a related field.
• 1–2 years of experience in Customer Service or supply chain roles in manufacturing.
• Intermediate Excel skills (formulas, pivot tables, data analysis).
• Advanced English for business and conversational use.
• Knowledge of ERP systems (SAP/Oracle) and capacity planning.

Responsabilidades

• Respond to customer inquiries via phone, email, chat, or other channels.
• Resolve complaints and provide timely solutions.
• Process orders, returns, refunds, and account updates.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to resolve complex issues.
• Provide product and service information to customers.
• Follow company policies and procedures while maintaining high service standards.
• Meet individual and team performance metrics, including response time, customer satisfaction, and quality standards

Conocimientos

Customer service

Excel

English (Advanced)

ERP systems (SAP/Oracle)

Capacity planning

Production constraint management

Demand planning

Educación

Bachelor's degree in Industrial Engineering, Logistics Engineering, Supply Chain Engineering, Business Administration, or related field

Descripción del empleo

Provide exceptional customer service by ensuring timely follow-up on purchase orders, shipments, and invoicing while meeting service level commitments. Collaborate with Planning, Production, Logistics, and Sales teams to ensure product availability and demand fulfillment.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or other communication channels.
• Resolve customer complaints and provide appropriate solutions in a timely manner.
• Process orders, returns, refunds, and account updates as needed.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to resolve complex customer issues.
• Provide product and service information to customers.
• Follow company policies and procedures while maintaining high service standards.
• Meet individual and team performance metrics, including response time, customer satisfaction, and quality standards

Minimum Qualifications

• Bachelor's degree in Industrial Engineering, Logistics Engineering, Supply Chain Engineering, Business Administration, or a related field.
• 1-2 years of experience in Customer Service, Supply Chain, Demand Planning, or Customer Service roles within a manufacturing environment.
• Intermediate Microsoft Excel skills (formulas, pivot tables, and data analysis).
• Advanced English (business and conversational proficiency).
• Knowledge of ERP systems (SAP, Oracle, or equivalent), capacity planning, and production constraint management.