Customer Service Representative Bilingual

CRH Talento en IT; Naucalpan de Juárez; Hybrid; MXN 234,000 - 280,000; Full time

Benefits offered by this job

Law Benefits

Enhaced Employee Benefits

Job summary

CRH Talento en IT is seeking a bilingual Customer Service Representative to support English-speaking customers in a hybrid role in Naucalpan, México State. You will handle inbound calls and chats related to vehicle financing, process extensions, and research payments while delivering service excellence.

Successful candidates have a customer-first mindset, experience in high-volume call centers, and a preference for a mixed on-site Fridays and remote Friday schedule.

Qualifications

• Bachelor’s degree preferred; candidates with some college considered.
• Proven English proficiency in speaking and writing.
• Experience in high-volume call center environments.
• Strong customer service mindset.

Responsibilities

• Handle routine inbound calls and chats related to vehicle financing.
• Own each call to build lasting customer relationships.
• Manage call flow to meet service levels and quality.
• Use knowledge materials and multiple apps to assist customers.
• Explain requirements and gather needed information.
• Discuss past-due accounts and arrange acceptable payment plans.

Skills

Customer service mindset

High Volume Call Center Experience

English proficiency

Education

Bachelor’s degree or some college

Job description

Position:

Customer Service Representative Bilingual

Location:

San Mateo Nopala, Naucalpan, Estado de México

Work Model:

• Hybrid Model


• Weekly schedule of 48 hours.


• Operation hours:


• Flexible Shift: On-Site Monday to Thursday (07:00 am to 04:00 pm / 08:00 am to 05:00 pm / 09:00 am to 06:00 pm / 10:00 am to 07:00 pm)


• Remote: Fridays (07:00 am to 04:00 pm / 08:00 am to 05:00 pm / 09:00 am to 06:00 pm / 10:00 am to 07:00 pm)


• Remote: One Saturday per month (07:00 am to 03:00 pm)

We are offering:

• Pay rate: $23K MXN Monthly


• Direct Hiring


• Law Benefits


• Enhaced Employee Benefits

Requirements:

• Bachelor’s degree is preferred. Candidates with some college or university are allowed.


• Proven English proficiency – both spoken and written (preferably native English or language certification).


• Customer service mindset.


• High Volume Call Center Experience

Key Responsabilities:

• Provide positive customer experience while appropriately handling routine inbound calls and/or chats related to vehicle financing, including but not limited to payment extensions, due date changes, payment research, and support of self-services available online.


• Take ownership of each call to transform customer experience in every moment to build lifetime relationships; representatives are empowered to resolve customer needs independently and are expected to:


• Manage call flow progression effectively to meet customer service level expectations while delivering best in class service.


• Utilize online knowledge-based materials and navigate multiple applications to assist with call handling and decision making.


• Research, explain, and correct required items such as misapplied payments or payoffs and balance disputes.


• Clearly explain process requirements and obtain required information from customers.


• Discuss past due accounts with customers and obtain acceptable arrangements to get the account up to date.


• Possess workplace agility:


• Remain knowledgeable and prepared for upcoming changes to processes and technology.


• Embrace the call center environment and deliver best in class customer service by leveraging all resources to maintain expected productivity levels


• Be prepared to engage and contribute positively to a collaborative, team-based environment.

Contact Details: [e-mail]

This is a high-visibility opportunity where your expertise will directly impact our Customer’s engineering user experiences.