Customer Service Representative

Helpware; Región Centro; Presencial; MXN 183.000 - 219.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid training

Full legal benefits

8% Savings Fund

$1,000 MXN monthly food vouchers

Descripción de la vacante

Helpware in Guadalajara is seeking a patient-focused customer service agent to help people get the medications they need. You will handle calls, emails, and texts, explaining prescriptions, coverage, and delivery status while collaborating with pharmacies, insurers, and internal teams to move orders forward.

Applicants should have at least 1 year of customer service experience, be comfortable on the phone, and able to stay calm under pressure.

Formación

• At least 1 year of customer service experience.
• Comfortable speaking with customers by phone.
• Good problem-solving skills and attention to detail.
• Ability to stay calm and professional under pressure.
• Comfortable using multiple systems and tools.
• Able to work on-site in Guadalajara.

Responsabilidades

• Support patients through phone, email, and text communication
• Review prescription orders and provide clear, accurate information on status, coverage, and next steps
• Proactively contact patients to resolve issues that may delay or prevent order fulfillment
• Partner with pharmacies, insurance providers, and internal teams to ensure prescriptions are processed successfully
• Guide patients through the platform and help them get the most from available services
• Turn complex healthcare, insurance, and prescription processes into simple, easy-to-understand solutions
• Navigate multiple systems and tools to research issues and identify solutions
• Handle difficult conversations with empathy, professionalism, and confidence
• Contribute as a supportive teammate and help create a positive team environment

Conocimientos

Customer service

Phone communication

Problem solving

Attention to detail

Calm under pressure

Systems navigation

Descripción del empleo

$18,000 MXN Gross + 8% Savings Fund +$1,0000 Food Vouchers + Major Medical Insurance

Here’s the deal!

Some customer service jobs are about answering calls. This one is about helping people get the medication they need.

Every day, you’ll speak with patients who have questions about their prescriptions, insurance coverage, refill requests, or delivery status. Sometimes they’ll be frustrated. Sometimes they’ll be confused. Sometimes they’ll just need someone who can explain things clearly and help them move forward. That’s where you make the difference.

You’ll work with patients, pharmacies, insurance providers, and internal teams to make sure every prescription moves through the process as smoothly as possible. No medical background? That’s okay. If you’re someone who enjoys helping people, solving problems, and turning complicated situations into simple solutions, we’ll teach you the rest.

• Support patients through phone, email, and text communication
• Review prescription orders and provide clear, accurate information on status, coverage, and next steps
• Proactively contact patients to resolve issues that may delay or prevent order fulfillment
• Partner with pharmacies, insurance providers, and internal teams to ensure prescriptions are processed successfully
• Guide patients through the platform and help them get the most from available services
• Turn complex healthcare, insurance, and prescription processes into simple, easy-to-understand solutions
• Navigate multiple systems and tools to research issues and identify solutions
• Handle difficult conversations with empathy, professionalism, and confidence
• Contribute as a supportive teammate and help create a positive team environment

What you need

• At least 1 year of customer service experience
• Comfortable speaking with customers by phone
• Good problem-solving skills and attention to detail
• Ability to stay calm and professional under pressure
• Comfortable using multiple systems and tools
• Able to work on-site in Guadalajara

What you get

• $18,000 MXN gross monthly salary
• Paid training
• Full law benefits
• 8% Savings Fund
• $1,000 MXN monthly food vouchers after 2 months