Customer Support Representative (on site)

Helpware; Región Centro; Presencial; MXN 183.000 - 219.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid training

Full law benefits

8% Savings Fund

Food vouchers after 2 months

Descripción de la vacante

Helpware in Guadalajara seeks a patient-focused customer service specialist to assist people with medications and prescriptions. You will speak with patients by phone, email, and text, review orders, and explain status, coverage, and next steps to move processing forward.

On-site role with a monthly gross salary of MXN 18,000, plus paid training, full legal benefits, an 8% Savings Fund, and monthly food vouchers of MXN 1,000 after two months.

Formación

• At least 1 year of customer service experience.
• Comfortable speaking with customers by phone.
• Able to work on-site in Guadalajara.

Responsabilidades

• Support patients through phone, email, and text communication.
• Review prescription orders and provide clear, accurate information on status, coverage, and next steps.
• Proactively contact patients to resolve issues that may delay or prevent order fulfillment.
• Partner with pharmacies, insurance providers, and internal teams to ensure prescriptions are processed successfully.
• Guide patients through the platform and help them get the most from available services.
• Turn complex healthcare, insurance, and prescription processes into simple, easy-to-understand solutions.
• Navigate multiple systems and tools to research issues and identify solutions.
• Handle difficult conversations with empathy, professionalism, and confidence.
• Contribute as a supportive teammate and help create a positive team environment.

Descripción del empleo

Some customer service jobs are about answering calls. This one is about helping people get the medication they need.

Every day, you'll speak with patients who have questions about their prescriptions, insurance coverage, refill requests, or delivery status. Sometimes they'll be frustrated. Sometimes they'll be confused. Sometimes they'll just need someone who can explain things clearly and help them move forward. That's where you make the difference.

You'll work with patients, pharmacies, insurance providers, and internal teams to make sure every prescription moves through the process as smoothly as possible. No medical background? That's okay. If you're someone who enjoys helping people, solving problems, and turning complicated situations into simple solutions, we'll teach you the rest.

• Support patients through phone, email, and text communication
• Review prescription orders and provide clear, accurate information on status, coverage, and next steps
• Proactively contact patients to resolve issues that may delay or prevent order fulfillment
• Partner with pharmacies, insurance providers, and internal teams to ensure prescriptions are processed successfully
• Guide patients through the platform and help them get the most from available services
• Turn complex healthcare, insurance, and prescription processes into simple, easy-to-understand solutions
• Navigate multiple systems and tools to research issues and identify solutions
• Handle difficult conversations with empathy, professionalism, and confidence
• Contribute as a supportive teammate and help create a positive team environment

What you need

• At least 1 year of customer service experience
• Comfortable speaking with customers by phone
• Able to work on-site in Guadalajara

What you get

• $18,000 MXN gross monthly salary
• Paid training
• Full law benefits
• 8% Savings Fund
• $1,000 MXN monthly food vouchers after 2 months