Medical Customer Service Representative

La familia presenta; Ensenada; On-site; MXN 134,000 - 201,000; Full time

Benefits offered by this job

Weekly payment

Additional time off

Weekly grocery vouchers

Meal subsidy

Prescription glasses benefit

Birthday bonus

Career growth opportunities

Professional training programs

Job summary

A premier service provider in Ensenada is seeking candidates for a full-time, on-site position. Ideal applicants will have proficiency in Microsoft Office and typing skills of 35+ WPM. Strong customer service experience and bilingual skills in English and Spanish are essential. This role offers a Monday to Friday schedule, weekly payment, and various benefits including additional time off, grocery vouchers, and professional training programs. Applicants outside the specified location will not be considered.

Qualifications

• Ability to communicate effectively in both English and Spanish (B2 or higher).
• Experience in medical accounts is a plus.
• Strong critical thinking and problem-solving skills.
• Proven experience in customer service.
• Proficient in both English and Spanish (B2 or higher).
• Excellent communication skills and strong analytical abilities (critical thinking and problem-solving skills).
• Experience in medical accounts is a plus, but not required.

Skills

Proficiency in Microsoft Office

Typing skills 35+ WPM

Customer service experience

Bilingual (English and Spanish)

Excellent communication skills

Analytical abilities

Tools

Microsoft Office (Word, Excel, Outlook)

Typing 35+ WPM

Job description

Overview

Qualifications

• Permanent / Full-time position on-site
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Typing skills 35+ WPM
• Proven experience in customer service
• Proficient in both English and Spanish (B2 or higher)
• Excellent communication skills and strong analytical abilities (critical thinking and problem-solving skills)
• Experience in medical accounts is a plus, but not required

Employment Details & Location

• Employment Type: On-site at the Zventus Center of Excellence
• Location: Ensenada, B.C. - Candidates who are not in this location will be rejected
• Please submit your CV in English

Benefits & Schedule

• Monday to Friday schedule
• Weekly payment
• By law benefits starting on your hire date
• Additional Time Off beyond those required by law
• Weekly grocery vouchers (vales de despensa Pluxee)
• Meal subsidy ($1000 MXN Monthly) via voucher card
• Appreciation gifts based on seniority
• Wholesale store membership sponsorship
• Telehealth and Wellness events and activities
• Prescription glasses benefit
• Birthday bonus, and more great appreciation benefits
• Internal education & professional training programs
• Career growth opportunities
• Monthly events with sponsored lunch or snacks.

Schedule

Monday to Friday, 7 AM to 5 PM PT