Call Center Agents

Gracemark Solutions; Región Altos Norte; Presencial; MXN 185.000 - 250.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual performance bonus

Relocation support

Benefits above the law

Descripción de la vacante

Gracemark Solutions in Guadalajara, Mexico is hiring a Contact Center Specialist to handle high-volume inbound calls, schedule patient appointments, verify patient and insurance information, and document interactions in CRM/EHR systems.

This onsite, full-time role requires a university degree and strong communication, problem‑solving, and multitasking skills. Healthcare systems experience (Epic) is a plus, and relocation support plus an annual performance bonus may be available.

Formación

• University degree is required.
• Experience in customer service, contact center, or healthcare is preferred.
• Strong communication and problem-solving skills.
• Ability to multitask across multiple computer applications.

Responsabilidades

• Handle high-volume inbound calls professionally.
• Schedule, reschedule, and cancel patient appointments.
• Verify patient and insurance information.
• Document interactions in CRM/EHR systems.
• Resolve customer concerns and coordinate with healthcare teams.
• Maintain patient confidentiality and privacy standards.

Conocimientos

Excellent communication

Problem-solving

Multitasking

CRM experience

Educación

University/college degree

Herramientas

CRM

EHR systems (Epic)

Descripción del empleo

We’re Hiring: Contact Center Specialist | Guadalajara, Mexico Location: Guadalajara, Jalisco – Onsite Type: Full-time / Permanent Salary: $19,500 MXN + benefits above the law Annual performance bonus + relocation support may be available

What you’ll do:

• Handle high-volume inbound calls professionally
• Schedule, reschedule, and cancel patient appointments
• Verify patient and insurance information
• Document interactions in CRM/EHR systems
• Resolve customer concerns and coordinate with healthcare teams
• Maintain patient confidentiality and follow privacy/HIPAA standards
• Meet quality, productivity, attendance, and service-level goals

What we’re looking for:

• University/college degree required
• Customer service, contact center, healthcare, or patient access experience preferred
• Excellent communication and problem-solving skills
• Ability to multitask across multiple computer applications
• Healthcare systems experience, such as Epic, is a plus

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