Customer Service Representative

Flex; Región Centro; On-site; MXN 201,000 - 335,000; Full time

Benefits offered by this job

Medical and life insurance

Christmas bonus

Food vouchers

Savings fund

Job summary

Flex is seeking a Customer Service Representative in Guadalajara, North Campus, to manage key customer accounts and support end-to-end order fulfillment.

Reporting to the Program Manager, you will analyze issues, coordinate shipments, and ensure on-time delivery while communicating in English and using ERP systems. The role emphasizes customer satisfaction and cross-functional collaboration.

Qualifications

• Bachelor's degree or Engineering completed.
• Knowledge of shipping and logistics.
• Knowledge of electronic invoicing.
• Customer service: focus on customer needs.
• ERP BAAN, FTS, BPM a plus.
• Intermediate to advanced English.
• Intermediate Excel.

Responsibilities

• Analyze, propose solutions, and resolve issues.
• Use system applications to deliver complete, high‑quality services.
• Identify when customers need additional explanations or training.
• Manage orders through the E2E process from receipt to shipment with OTD goals.
• Negotiate by listening to others’ needs to reach agreements.
• Execute and meet delivery commitments with the customer and Flex.

Skills

Customer service

Shipping & logistics

Invoicing

English proficiency

Excel

Education

Bachelor's degree / Engineering completed

Tools

BAAN ERP

FTS

BPM

Job description

Flex is the diversified manufacturing partner of choice that helps market‑leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

To support our outstanding teams that build great products and contribute to our growth, we are looking to add a Customer Service Representative located in Guadalajara, North Campus.

Reporting to the Program Manager, the Customer Service Representative role involves assisting with the management of key customer accounts in all aspects of the business relationship.

What a typical day looks like:

• Analyze, propose solutions, and resolve issues.
• Properly use system applications and resources to accurately and efficiently provide complete, high‑quality services to meet all customer needs.
• Identify situations where the customer may require additional explanations or training and provide an effective solution when necessary.
• Manage orders through the E2E process, from customer order receipt, commitment, follow‑up, shipment coordination, with objectives including OTD, AR, Aging FG, and RMAs.
• Negotiate by being able to hear and listen to others’ needs in order to reach agreements.
• Execute and consistently meet delivery commitments with the customer and Flex.

Experience we are looking for to join our team:

• Bachelor’s degree or Engineering completed.
• Knowledge of shipping and logistics.
• Knowledge of electronic invoicing.
• Customer service: always focused on customer needs.
• ERP BAAN, FTS, and BPM as a plus.
• Intermediate to advanced English.
• Intermediate Excel.

What you will receive for the great work you provide:

• Competitive salary.
• Medical and life insurance.
• Christmas bonus.
• Food vouchers.
• Savings fund.

YG20

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [e-mail] and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).