Customer Service Representative

flextronics; Región Centro; On-site; MXN 201,000 - 290,000; Full time

Benefits offered by this job

Competitive Salary

Life & Medical insurance

Christmas Bonus

Food Coupons

Saving Fund

Life Insurance

Job summary

Flex in Guadalajara, North Campus, is seeking a Customer Service Representative to support accounts and drive revenue goals. Reporting to the Customer Service Manager, you will handle inquiries, resolve issues, and coordinate with logistics to ensure on-time delivery.

The ideal candidate has BA/BS or equivalent, EMS experience, strong English, and MS Office proficiency; you bring analytical, organizational, and teamwork skills to a fast-paced environment.

Qualifications

• BA/BS or equivalent education/work experience.
• Experience in electronics manufacturing (EMS).
• Advanced English proficiency, written and verbal.
• MS Office knowledge, especially Excel for data analysis.
• Analytical and problem-solving abilities.
• Strong organizational and multitasking skills.
• Effective communication and teamwork.
• Independent, detail-oriented and results-driven.
• Experience with BAAN and FTS systems.

Responsibilities

• Provide high-quality customer service across accounts.
• Handle inquiries and resolve problems with care.
• Maintain service standards during high-pressure periods.
• Interpret customer needs and offer solutions.
• Track metrics and drive action based on KPIs.
• Coordinate with Orderboard, RMA, CMA, AR, and OTD.
• Understand incoterms, pricing, and payment terms.
• Collaborate with logistics for shipments and records.

Skills

Customer service mindset

EMS industry knowledge

English proficiency

MS Office Excel

Analytical thinking

Organizational skills

Communication and teamwork

Attention to detail

Independent work

Education

BA/BS or equivalent

Tools

BAAN

FTS

Job description

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

Job Summary

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Customer Service Representative located in Guadalajara, North Campus.

Reporting to the Customer Service Manager the Customer Service Representative role involves… managing assigned accounts to achieve revenue targets across the customer base while directing field sales operations to maximize sales and profit objectives

What a typical day looks like:

• Appropriately utilize system applications and resources to accurately and effectively in providing a comprehensive and high-quality services for all customer needs
• Handle enquiries, and resolve customer problems and complaints with care and efficiency and ensure one call resolution
• Maintain customer service standards during high-pressure situations such as increased call volume, fewer resources or demanding customers
• Interpret customer needs, recognize symptoms, causes and solutions.
• Identify situations in which the customer requires further explanation or training and effectively provide a solution for the customer as needed
• Demonstrate clear speaking and writing skills in English, and minimize the use of jargon to best ensure customer comprehension
• In charge of tracking relevant metrics and drive action items based on results KPIs.
• Coordinate Orderboard, RMA, CMA, AR, OTD, Sales and Export Process.
• SOX controls knowledge validation prices, incoterms, terms of payment and agreements.
• Coordination with the warehouse and logistics area of shipments following the shipping instructions requested by the customer, comprehension incoterms and import of records.
• Correct follow-up and coordination of the different operational areas involved in the planning of production and delivery of FG of a project, in order to help the client in all their requisitions, exceeding their expectations.
• Monitoring of customer demand, reception of purchase orders and coordination with material and production control for the manufacture of the models requested as a priority by the customer
• Business and Operations Knowledge EDI, CTO, BTO, BTF, Bilateral and Triangular Invoicing Process.
• Create CMF, MRF and PQR.
• Involve in CFT, Operations and customer meetings.

The experience we’re looking to add to our team:

• BA/BS or equivalent work experience.
• Experience in the electronics manufacturing industry (EMS).
• Hands-on experience with BAAN and FTS systems.
• Knowledge of Logistics and Finance processes.
• Intermediate to Advanced English proficiency (written and verbal).
• Strong proficiency in Microsoft Office, particularly Microsoft Excel for data analysis and reporting.
• Analytical and problem-solving skills.
• Strong organizational and multitasking abilities.
• Effective communication and teamwork.
• Attention to detail and results-oriented mindset.
• Ability to work independently and manage multiple priorities.

What you’ll receive for the great work you provide:

• Competitive Salary
• Life & Medical insurance
• Christmas Bonus
• Food Coupons
• Saving Fund.
• Life Insurance.

Job Category

Operations

Required Skills:

Optional Skills:

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [e-mail] and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).