Customer Service Representative (Automotive Experience )

Flextronics - The Flex Company; Ciudad Juárez; On-site; MXN 156,000 - 246,000; Full time

Benefits offered by this job

Competitive salary

Life & Medical insurance

Christmas bonus

Food coupons

Saving fund

Job summary

Flex is seeking a Customer Service Representative for its Juarez south Campus to support teams building great products. You will communicate with customers and handle inquiries, using ERP systems and customer portals to deliver high-quality service.

The role requires strong English, problem-solving, and cross-functional collaboration in a fast-paced environment. Competitive salary and benefits apply, with opportunities for growth at Flex.

Qualifications

• Bachelor's degree in Business, Industrial Engineering, International Business, or related field.
• Experience supporting automotive customers is a plus.
• Knowledge of customer portals and order management processes.
• Strong problem-solving and customer relationship management skills.

Responsibilities

• Communicate with customers and deal with inquiries, using system applications to provide high-quality service.
• Handle enquiries, resolve problems and complaints with care and aim for one-call resolution.
• Maintain customer service standards in high-volume situations and provide timely updates to internal stakeholders.
• Interpret customer needs and identify solutions; train customers when needed.

Skills

Customer service

Communication skills

English proficiency

Problem-solving

Negotiation skills

Education

Bachelor's degree in Business/Industrial Engineering/International Business

Job description

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment.

Job Summary

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add an Customer Service Representative located in Juarez south Campus.

Reporting to the Director Materials the role involves responsibilities in charge of communicating with customers and deal with customer's inquiries. Appropriately utilize system applications and resources to accurately and effectively in providing a comprehensive and high-quality services for all customer needs.

What a typical day looks like:

• Appropriately utilize system applications and resources to accurately and effectively in providing a comprehensive and high-quality services for all customer needs
• Handle enquiries, and resolve customer problems and complaints with care and efficiency and ensure one call resolution
• Maintain customer service standards during high-pressure situations such as increased call volume, fewer resources or demanding customers
• Interpret customer needs, recognize symptoms, causes and solutions.
• Identify situations in which the customer requires further explanation or training and effectively provide a solution for the customer as needed
• Demonstrate clear speaking and writing skills in English, and minimize the use of jargon to best ensure customer comprehension
• In charge of tracking relevant metrics and drive action items based on results KPIs.
• Review customer demand and communicate potential risks or constraints to internal stakeholders.
• Maintain accurate information in ERP systems and customer portals.
• Participate in customer meetings and provide regular business updates.
• Ensure compliance with customer-specific requirements and service level expectations.
• Generate reports related to customer demand, shipments, inventory, and service metrics.

Qualifications and Experience

• Bachelor's degree in Business, Industrial Engineering, International Business, or related field.
• Experience supporting automotive customers.
• Knowledge of customer portals and order management processes.
• Strong problem-solving and customer relationship management skills.
• Ability to work effectively in a fast-paced, cross-functional environment.
• Advanced conversational English (written and verbal).
• Excellent communication and negotiation skills.

Benefits

• Competitive Salary.
• Life & Medical insurance.
• Christmas Bonus.
• Food Coupons.
• Saving Fund.

Additional Information

GR66 Job Category Operations Required Skills: Optional Skills:

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law.

We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [e-mail] and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).

Through the collective strength of ~150,000 team members across 30 countries and responsible, sustainable operations, Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. A career with Flex offers the opportunity to make a difference, invest in your growth, and build great products for our customers that improve people’s lives. Together, let’s create the extraordinary!